You can delete your account with a few clicks of the mouse either in myDPD and in our app (Profile). If you use a different portal, please get in touch with your DPD contact person.

Sharing your location will make it easier for you to find nearby parcel shops in the search function. But you can also make the search without sharing your location by entering your postcode or town.

No, you can also use our app without registering. However, registration offers a number of benefits: for example you can record your preferences (e.g. deposit okay, email notifications) and you receive an overview of all your parcels.

In DPD's Live-Tracking function you can follow your delivery and the related time window live. For this very reason it can happen that the time window changes slightly in the course of the delivery – for example if weather and/or traffic conditions lead to a delay. Alternatively it can also happen that our driver covers the route faster than planned, which means that we can deliver your parcel even earlier.

In myDPD and in our app we differentiate between your Profile and your Preferences. The difference is quite simple. In your Profile you enter personal data such as your address and mobile number. These form the basis for our delivery. In your Preferences you can influence the delivery of your parcels by, for example, registering a deposit okay for all your future parcels or activating/deactivating the email notification function.