Both shippers and consignees benefit from our flexible solutions for returning parcels. As a shipper you can easily arrange a parcel collection. If you as a consignee wish to return an article, drop off your returns in one of our 950 Pickup parcelshops. There is always one around your corner!

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Return my Parcel

Unfortunately, almost halve of the regular e-shoppers in Belgium still thinks returning products requires too much effort. With the DPD Return portal you can offer your customers a trouble-free return experience. At the same you easily manage your return through the online portal. 

Your benefits

  1. One tool, one experience: offer your customers a seemless experience by fully customising the webpage
  2. Self-service: your customers easily creates his return label online, saving you time to focus on your business
  3. Already available in 13 European countries
  4. You only pay for the connected services: Shop Return or Collection Request. The portal itself is available for all DPD customers.
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Our other return solutions

DPD Shop Return

With DPD Shop Return, your customer only needs to bring their package to a nearby Pickup parcelshop. Quick and easy!

DPD Shop Return

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With DPD Shop Return, your customer only needs to bring their package to a nearby Pickup parcelshop. Quick and easy!

Collection requests: We pick up returns from your customers

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Collection requests: We pick up returns from your customers

Saving a trip:  simply request a collection via the DPD Shipping tool.  We take care of the return label and pick up the return shipment at the consignee's home address or at your customer's office.

With DPD, returns are as simple as this

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With DPD, returns are as simple as this

If at any time the contents of a parcel don’t meet your requirements, you can simply send them back. Returns are fast and uncomplicated with DPD. You can drop returns off at a Pickup parcelshop.

  1. Print out the return label. You receive the return label from your shipper and print it out.

  2. Then drop the parcel off at your local parcel shop. You can drop the parcel off at one of our 800 Pickup parcelshops. Check out right now where your local parcel shop is located.

Find parcel shop

Find a nearby Pickup parcelshop.

Find parcel shop

Find a nearby Pickup parcelshop.