I receive more returns than usual. Why is that so?

Our delivery procedure and returns policy have been revised as a consequence of the corona outbreak. Where before we ensured several delivery attempts or transferred the parcel to a Pickup parcelshop, these days, parcels destined for a business address will be returned to the depot after the first unsuccessful delivery attempt. Since we do not know how long this crisis will still last for and we are not able to store parcels in our depot for an indefinite amount of time, these parcels will be returned to sender. That is most likely the reason why you are confronted with more returns compared to before the corona crisis.