How can we help?
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What types of services does DPD provide?
Dpd provides three different types of services:
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DPD Home
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DPD Business
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DPD Shop
How do I order a collection? Can I order it online?
If you already have a Hub-ez account, please login and order a pickup collection in the system.
Where can I find the prices of each service?
You can find inquiry form on our website, or please contact our sales team for latest quotation.
Which payment methods can I use？Can I pay online?
Regarding the payment method, please consult the sales staff who will get back to you.
What’s a parcel’s maximum weight and size limits?
Please see the service list for dimensions. For inquiries, contact customer service.
Do I need a DPD account to use DPD’s service? How do I create an account?
What if I don't know the destination postal code?
If you are unclear about the destination zip code, please check with your recipient or contact us.
Are there any special regulations for DPD's package of goods?
Please make sure that your goods meet our standard of weight and size: Maximum weight: 31.5kg, maximum length: 175cm, maximum girth: 300cm, at the same time, your goods should be properly packed and in good condition.
What shipping documents do I need to provide?
B2C :
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Commercial invoice
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With SKU
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Website link of the goods purchase
B2B:
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Authorization - direct representative / Power of Attorney (POA) – original. In case of company it must be signed by person(s) empowered to represent the company; (usually POA must be signed by the company Board)
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valid EORI and VAT ID number must be printed on POA
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any document as commercial invoice or additional description of the goods has to be in english (nature of goods, material of which it is produced, exact purpose etc. (each information that enables correct classification of the goods).
Which countries does DPD ship to?
Currently our service areas are: Austria, Belgium, Bulgaria, Denmark, Estonia, Finland, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Croatia, France, Italy, Portugal, Spain, the United Kingdom and Ireland.
Which ZIP codes are considered as remote areas by DPD?
Please click on this link to download the list of remote area ZIP codes。Please note that delivery time may be extended for these areas.
Are consignee’s email address and phone number both mandatory?
We highly recommend providing both information. But only e-mail address is mandatory for customs clearance purposes.
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Can I cancel or change my shipment online? Can I change the type of service for the package I sent?
If your package has any information that needs to be changed, please contact us.
How do I change the delivery address of my shipment?
The recipient can modify the delivery address on the system after receiving the delivery notification through the DPD-specific Predict service. In addition, if you have any other information about your package that needs to be changed, you can contact us.
Which kind of customer is the Predict service suitable for?
Which browsers are supported?
You can access our website through IE8, Safari6, Firefox33, Chrome37 and all the latest browsers.
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How can I track my shipments?
You can check your shipment details on the DPD Taiwan home page using your tracking number.
How do I know if my goods have been signed for?
Enter your tracking number and you will get the latest information on whether the goods are signed for.
What if the tracking information shows that the package has been signed for but the consignee has not received the goods?
Please confirm with the recipient first, if you have any questions, please contact us.
What should I do if my package is delayed? How does DPD notify me?
No notification will be sent, if you have any questions please contact our customer service center.
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How does DPD notify me if the consignment is lost or damaged, how to apply for a claim?
Please contact us, our customer service staff will help you complete the claim application process.
What is the limit between low value and high value in Europe countries? Are there any special regulations for customs clearance?
According to European customs regulations, starting from July 1, 2021, the 22-euro VAT exemption limit for imports into the EU will be lifted. All goods entering Europe need to be declared with VAT levied. VAT for goods valued at 150 euros and below can be collected from the seller through the IOSS platform. C2C goods are not restricted.
According to UK customs regulations, starting from January 1, 2021, the 15-pound VAT exemption limit for imports into the UK will be lifted. Sellers must fill in their UK VAT number for the sale of goods of 135 pounds and below. C2C goods are not restricted.
Please note that if there are multiple products, you need to consider the total value of the products, instead of the value of individual products.
Does DPD provide services for importing to Taiwan?
If you require import service into Taiwan, please contact us.