Where’s my parcel?
DPD Live-Tracking
The shipping status of your parcel in real time
Where’s my parcel?
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Receiving and redirecting parcels
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Can I, as receiver, collect my parcel at a DPD depot?
Unfortunately not. For your own safety and to ensure the efficiency of operations at the DPD depots/hub, we are unable to welcome receivers on our premises.
When will my parcel be delivered?
Our parcel delivery service operates Monday to Saturday, from 08.30 to 18.00. If the sender has used the Predict service, you’ll be informed of the day and time slot when your delivery will be made. You can follow your parcel on myDPD.
What happens if I am not home when the parcel is delivered?
No problem. Your package will be left with your neighbour.
What if your neighbour is not home either? Your parcel will be brought to a nearby Pickup parcel shop. This is a quick and easy option, and means that you can collect the parcel when it is convenient for you. The DPD driver will leave a note in your letterbox stating the address of the Pickup parcel shop and when the parcel will be available for collection. DPD will also send you an email stating when the parcel has arrived at the Pickup parcel shop. Take some proof of identity with you when you go to collect your parcel. You have seven days in which to pick it up. If it is not collected during this time, it will be returned to the sender.
What’s the benefit of giving a deposit permission?
A deposit permission doesn’t require any signature. The driver simply drops off the parcel in the location you mentioned upfront and leaves. Register at myDPD to make use of this feature.
A parcel that is displayed to me as "delivered" has not arrived. What is the reason for this?
Please check whether the parcel has been deposited in the safe place you have specified, or has been delivered to a neighbour. If the parcel can't be found, please contact our customer service.