Terms of transport.
You wish your parcels to reach their destination securely and fast – the following tips and tricks will make sure they do.
Terms of transport.
You wish your parcels to reach their destination securely and fast – the following tips and tricks will make sure they do.
Efficiently organised: our terms of transport
What you need to keep in mind for your parcel shipping.
Information for trouble-free shipping
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Packing instructions: Every parcel must be packed securely so that it is suitable for automated sorting and transport.
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Exclusions from shipment: there are some goods we can't transport, such as live animals, weapons and especially valuable goods such as precious metals and gems.
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Weights and dimensions: parcels can have a maximum weight of 31.5 kg, a maximum girth (combined circumference + longest side) of 300 cm and a length (longest side) of 175 cm. Would you like to know if your parcel has the right dimensions? Simply use our parcel size calculator.
Download Terms of transport
Safety precautions for pick-up of the consignments for transport
Given the current situation in Europe, we were forced to proceed with extra care when picking up the consignments for transport.
In accordance with General Business Conditions, the company DPD has a right to check the contents and packing of a consignment in the presence of the sender each time when sending a parcel which is paid in cash. DPD has a right to have a consignment opened by a DPD employee anytime during the transport in the presence of one witness, to write a record on the check of the consignment and close the consignment again.
DPD courier, DPD worker or Pickup point worker shall be obliged to check sender’s identity when taking over the consignment.
DPD courier, DPD worker or Pickup point worker shall be obliged to check the contents of the parcel in the presence of sender to ascertain whether it complies with the DPD’s General Business Conditions. If the contents of the parcel do not meet the General Business Conditions, that parcel shall not be taken over for transport.
Safety precautions for pick-up of the consignments for transport
Given the current situation in Europe, we were forced to proceed with extra care when picking up the consignments for transport.
In accordance with General Business Conditions, the company DPD has a right to check the contents and packing of a consignment in the presence of the sender each time when sending a parcel which is paid in cash. DPD has a right to have a consignment opened by a DPD employee anytime during the transport in the presence of one witness, to write a record on the check of the consignment and close the consignment again.
DPD courier, DPD worker or Pickup point worker shall be obliged to check sender’s identity when taking over the consignment.
DPD courier, DPD worker or Pickup point worker shall be obliged to check the contents of the parcel in the presence of sender to ascertain whether it complies with the DPD’s General Business Conditions. If the contents of the parcel do not meet the General Business Conditions, that parcel shall not be taken over for transport.
