Packing goods efficiently isn't rocket science, but it's still worthwhile keeping a few things in mind to ensure reliable shipping. Our packing tips show you the most important points to follow in order to ensure trouble-free shipping.

Important packing instructions

Packing in general

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Packing in general

For the secure transport of your goods the packaging must be suitable for the weight of the parcel's contents. The packaging needs to be able to withstand the strains of automated and mechanical sorting, handling and transport operations. Parcels packed together as a bundle are excluded from transport.

Outer packaging

The outer packaging should be tightly closed and well sealed with adhesive tape along all edges. None of the parcel's contents should stick out of the packaging. Please make sure that your goods are fully packed in a cardboard box which is square or rectangular in shape.

Compared to sales or presentation packaging, specially designed packaging has a protective function which makes it suitable for transport purposes. Before re-using them you should check any used outer packaging, seals and padding for damage and, if necessary, repair or replace them. Please make sure that you remove any existing barcodes, and that the addresses of the shipper and the consignee are clearly readable.

Outer packaging

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The outer packaging should be tightly closed and well sealed with adhesive tape along all edges. None of the parcel's contents should stick out of the packaging. Please make sure that your goods are fully packed in a cardboard box which is square or rectangular in shape.

Compared to sales or presentation packaging, specially designed packaging has a protective function which makes it suitable for transport purposes. Before re-using them you should check any used outer packaging, seals and padding for damage and, if necessary, repair or replace them. Please make sure that you remove any existing barcodes, and that the addresses of the shipper and the consignee are clearly readable.

Inner packaging

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Inner packaging

You should use soft padding for light goods and harder padding for heavy goods.  This provides protection and prevents any play inside the packaging.  The goods must be protected and fixed in place on all sides.

The contents should not be able to move around. If the contents of the parcel vary, you should select the inner packaging to make sure that the most sensitive articles are well protected, and can't come into contact with the outer packaging.

Consignee address

Please make sure that the consignee address is correct and clearly marked. In the case of domestic and international Express-Service parcels, the telephone number should be added to the consignee address.

Consignee address

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Please make sure that the consignee address is correct and clearly marked. In the case of domestic and international Express-Service parcels, the telephone number should be added to the consignee address.

Total girth

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Total girth

The total girth serves to limit the dimensions of the transported goods and must not exceed 3 m.

It is calculated according to the following formula:

Total girth = parcel girth + longest side of the parcel

parcel girth = (height + width) x 2

Maximum dimensions

Maximum allowed parcel weight: 31, 5 kg

Longest parcel side: 1.75 m

Total girth (max. 3 m) = parcel girth + longest side of the parcel

Maximum dimensions

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Maximum allowed parcel weight: 31, 5 kg

Longest parcel side: 1.75 m

Total girth (max. 3 m) = parcel girth + longest side of the parcel

Volumetric weight

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Volumetric weight

Airfreight parcels are priced on the basis of volumetric weight in cases where this exceeds the actual weight in kg. The volumetric weight indicates how much space a parcel occupies within the aircraft in relation to its weight and, in the interests of economic and ecological loading of passenger aircraft, is calculated using the following formula:

Length (cm) x width (cm) x height (cm) / 5,000 (cm3/KG)

The volumetric weight is only relevant to DPD International Express parcels.

Girth and Volumetric Weight Calculator

Normal Girth Calculator
Parcelshop Calculator

Height (cm)
Width (cm)
Length (cm)

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

Parcel labels

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Parcel labels

All the relevant parcel stickers (DPD parcel label, company address sticker, COD sticker) should be applied to the upper (largest) surface of the parcel - if possible next to each other and without overlapping. Please make sure that the DPD parcel label is not covered by packaging string or markings.

Wrapping material

If you use shrinkable film, make sure that it is smooth and free of writing in the area of ​​the parcel label. In order to ensure legibility throughout the DPD system, it is recommended that your packaging material is tested by us before first use. In this way, you can ensure that there will be no obstacles to fast transport. You can contact your contact person at DPD for advice.

Wrapping material

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If you use shrinkable film, make sure that it is smooth and free of writing in the area of ​​the parcel label. In order to ensure legibility throughout the DPD system, it is recommended that your packaging material is tested by us before first use. In this way, you can ensure that there will be no obstacles to fast transport. You can contact your contact person at DPD for advice.

Every day we pay attention and effort to send your parcels. Each client and each parcel is equally important to us. However, in every business mistakes are inevitable, so in some emergency situations, the parcel may be damaged. To ensure that your parcel arrives at your destination, it is important to provide adequate inner and outer packaging. It is useful to know in case of damage:

Instructions for claiming compensation in case of injury

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Instructions for claiming compensation in case of injury

If you have received a damaged package, contact the sender immediately, who will handle the complaint accordingly. In the event that you are the sender of the parceland it is damaged, please notify us at phone number +386(0)1 600 84 22 or at the email address [email protected], where you will receive appropriate instructions for claiming compensation.

If you wish to file a claim for damaged goods, send us the following documents to the email address above or by regular mail (address: DPD, kurirska in paket distribucija, d.o.o., Brnčičeva ulica 31, 1231 Ljubljana - Črnuče) within 7 calendar days of reporting the damage:

  1. Completed request.
  2. PHOTOS: outer packaging, DPD labels with information about the sender and recipient, a photo of the inner packaging and intermediate protection of the goods and photos of the damaged contents of the parcel.
  3. A copy of the original invoice that you issued to the buyer/recipient (MUST mark the items that were damaged in the shipment on the invoice - if there are several damaged items).
  4. An invoice showing the purchase price paid by the company / person claiming compensation (if you have one).
  5. In the event that the appliance is damaged, please provide us with an estimate for the repair.
  6. Declaration of the recipient of the shipment - in the event that the shipment has arrived at the recipient, you can send us a statement with which the recipient informed you that he received the damaged shipment (e-mail, subsequently written statement).

All the above-mentioned documentation is absolutely necessary for the successful resolution of the claim and reimbursement of compensation. The deadline for submission of documents is 7 calendar days after the damage report. After receiving all the necessary documentation, we carefully examine your claim and submit it to the resolution process. We will inform you of our decision via e-mail within the expected period of fourteen working days.

*The injured party may not discard the goods until he receives a decision from us or from the insurance company. With the above, a doubt arises as to the entitlement to the payment of compensation.

Parcel insurance

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Parcel insurance

Complaints will be dealt with on the basis of our General Terms and Conditions. All DPD parcels are automatically insured up to €520 per parcel. If you are sending parcels with contents worth more than €520, we inform you that we have the option of additional parcel insurance.

Download the forms

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Download the forms

Below you can download the forms that you need to fill in if the goods in the parcel are damaged and you want to make a complaint:

  • Claim for compensation
  • Declaration of non-insurance
  • Legally Binding Declaration (in the event that the shipment from our side is delivered, but the recipient has not received it delivered or the signature on our delivery certificate is not from the actual addressee. The document is always filled out, signed and stamped by the recipient).

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