Packing goods efficiently isn't rocket science, but it's still worthwhile keeping a few things in mind to ensure reliable shipping. Our packing tips show you the most important points to follow in order to ensure trouble-free shipping.
For the secure transport of your goods the packaging must be suitable for the weight of the parcel's contents. The packaging needs to be able to withstand the strains of automated and mechanical sorting, handling and transport operations. Parcels packed together as a bundle are excluded from transport.
The outer packaging should be tightly closed and well sealed with adhesive tape along all edges. None of the parcel's contents should stick out of the packaging. Please make sure that your goods are fully packed in a cardboard box which is square or rectangular in shape.
Compared to sales or presentation packaging, specially designed packaging has a protective function which makes it suitable for transport purposes. Before re-using them you should check any used outer packaging, seals and padding for damage and, if necessary, repair or replace them. Please make sure that you remove any existing barcodes, and that the addresses of the shipper and the consignee are clearly readable.
The outer packaging should be tightly closed and well sealed with adhesive tape along all edges. None of the parcel's contents should stick out of the packaging. Please make sure that your goods are fully packed in a cardboard box which is square or rectangular in shape.
Compared to sales or presentation packaging, specially designed packaging has a protective function which makes it suitable for transport purposes. Before re-using them you should check any used outer packaging, seals and padding for damage and, if necessary, repair or replace them. Please make sure that you remove any existing barcodes, and that the addresses of the shipper and the consignee are clearly readable.
You should use soft padding for light goods and harder padding for heavy goods. This provides protection and prevents any play inside the packaging. The goods must be protected and fixed in place on all sides.
The contents should not be able to move around. If the contents of the parcel vary, you should select the inner packaging to make sure that the most sensitive articles are well protected, and can't come into contact with the outer packaging.
Please make sure that the consignee address is correct and clearly marked. In the case of domestic and international Express-Service parcels, the telephone number should be added to the consignee address.
Please make sure that the consignee address is correct and clearly marked. In the case of domestic and international Express-Service parcels, the telephone number should be added to the consignee address.
The total girth serves to limit the dimensions of the transported goods and must not exceed 3 m.
It is calculated according to the following formula:
Total girth = parcel girth + longest side of the parcel
parcel girth = (height + width) x 2
Maximum allowed parcel weight: 31, 5 kg
Longest parcel side: 1.75 m
Total girth (max. 3 m) = parcel girth + longest side of the parcel
Maximum allowed parcel weight: 31, 5 kg
Longest parcel side: 1.75 m
Total girth (max. 3 m) = parcel girth + longest side of the parcel
Airfreight parcels are priced on the basis of volumetric weight in cases where this exceeds the actual weight in kg. The volumetric weight indicates how much space a parcel occupies within the aircraft in relation to its weight and, in the interests of economic and ecological loading of passenger aircraft, is calculated using the following formula:
Length (cm) x width (cm) x height (cm) / 5,000 (cm3/KG)
The volumetric weight is only relevant to DPD International Express parcels.
The combined dimensions of your parcel are:
cm
The volumetric weigth of your parcel:
KG
NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.
All the relevant parcel stickers (DPD parcel label, company address sticker, COD sticker) should be applied to the upper (largest) surface of the parcel - if possible next to each other and without overlapping. Please make sure that the DPD parcel label is not covered by packaging string or markings.
If you use shrinkable film, make sure that it is smooth and free of writing in the area of the parcel label. In order to ensure legibility throughout the DPD system, it is recommended that your packaging material is tested by us before first use. In this way, you can ensure that there will be no obstacles to fast transport. You can contact your contact person at DPD for advice.
If you use shrinkable film, make sure that it is smooth and free of writing in the area of the parcel label. In order to ensure legibility throughout the DPD system, it is recommended that your packaging material is tested by us before first use. In this way, you can ensure that there will be no obstacles to fast transport. You can contact your contact person at DPD for advice.
Every day we pay attention and effort to send your parcels. Each client and each parcel is equally important to us. However, in every business mistakes are inevitable, so in some emergency situations, the parcel may be damaged. To ensure that your parcel arrives at your destination, it is important to provide adequate inner and outer packaging. It is useful to know in case of damage:
If you have received a damaged package, contact the sender immediately, who will handle the complaint accordingly. In the event that you are the sender of the parceland it is damaged, please notify us at phone number +386(0)1 600 84 22 or at the email address [email protected], where you will receive appropriate instructions for claiming compensation.
If you wish to file a claim for damaged goods, send us the following documents to the email address above or by regular mail (address: DPD, kurirska in paket distribucija, d.o.o., Brnčičeva ulica 31, 1231 Ljubljana - Črnuče) within 7 calendar days of reporting the damage:
All the above-mentioned documentation is absolutely necessary for the successful resolution of the claim and reimbursement of compensation. The deadline for submission of documents is 7 calendar days after the damage report. After receiving all the necessary documentation, we carefully examine your claim and submit it to the resolution process. We will inform you of our decision via e-mail within the expected period of fourteen working days.
*The injured party may not discard the goods until he receives a decision from us or from the insurance company. With the above, a doubt arises as to the entitlement to the payment of compensation.
Complaints will be dealt with on the basis of our General Terms and Conditions. All DPD parcels are automatically insured up to €520 per parcel. If you are sending parcels with contents worth more than €520, we inform you that we have the option of additional parcel insurance.
Below you can download the forms that you need to fill in if the goods in the parcel are damaged and you want to make a complaint:
With DPD you enjoy the support of an efficient business partner. No matter whether you are just launching your own online shop or manage a large company - with us you can send any quantity of parcels fast and at highly favourable prices. Together we will find exactly the right solution for your individual shipping requirements.
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