Higher insurance

All standard DPD parcels are automatically insured to the sum of 520 € per parcel. You do not have to worry about that. If you want, you can additionally insure your parcels as a contracting party. With the consent of the DPD and with the payment of an additional premium, an agreement on a larger sum insured can be agreed up to a maximum of € 13,000. In case you want to secure your parcels for values ​​above € 520, please send us a completed and validated form with the required attachments to the e-mail address [email protected]. Your request will be reviewed and you will be notified of the approval or rejection of your request. For parcels to be submitted to DPD prior to the written approval of the request, higher insurance will not be valid. You can download the Application below.  Pricelist for higher insurance can be downloaded here.

COD

If you like to play it safe when it comes to payment processing, simply make use of our cash-on-delivery service. It's easy, quick and safe too. We will only deliver your parcel in return for immediate payment - with a maximum amount of 2,500 €.  COD services enable fast, secure and transparent payment method. It is a much more reliable process, which is doubled checked at every level and offers additional financial reports. When using COD services the risk of insolvency is much lower, also the financial liquidity is improved. The money is transferred back to the consignee in three to five days. Also, we offer a special convenience for this type of service - online payment through a secure online credit card authorization system, WSPay.

C.O.D. service is available in Slovenia, Croatia and Hungary - condition: bank account in Hungary.

Collection request

We pick up the goods which are to be returned and then deliver them to you or to a third party, the manufacturer, for example.

For distribution in Slovenia see standard shipping rates for Slovenia, while the cost of collecting abroad are in the international price list.

Customer service will be happy to inform you about the necessary preconditions.

ROD

Return of certified documents from the recipient upon delivery of your parcel. The shipper can attach his own invoice or other documents to the parcel. The consignee has to sign and stamp during receipt of the parcel. DPD sends back the signed documents to the shipper. For additional information please contact us [email protected].

ID - check

If you want to be really sure, we offer an ID-check with our domestic shippment. Delivery is exclusively to the person you nominate, who must produce their identification document (identity card, passport or driving licence). The delivery is documented in our system together with a section of the ID number, and so can be easily tracked by you.

Exchange Service

The ideal solution for complaints and guarantee claims. We collect the new goods from you, bring them to the customer, and then bring the faulty shipment back to you. The benefits are no delays for your customers, and the best possible goods-flow monitoring for you. You can obtain detailed information about the exchange service at your depot.

Desk delivery

Desk Delivery is a service that includes delivery only on the office desk to a person you nominate - parcel should not be left at reception.

Premium packaging

This service provides safe packaging of documents and lighter and smaller goods in domestic and international traffic. Pricelist for premium packaging can be downloaded on the Price list page.