The payment was made, but it is not recorded that the payment was successful - How to proceed?

Contact the customer service center at +386 (0)1 513 23 00 or at [email protected].

If the payment was successful, the customer service center will resend the link to open the parcel locker. If the parcel recipient is still unable to pick up the parcel, the courier will be instructed to pick up the parcel from the parcel locker and deliver it to the customer at another address free of charge.