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General Data Protection Regulation (GDPR)

GDPR GDPR

General Data Protection Regulation (GDPR)

General Data Protection Regulation (GDPR)


Data protection in the DPD Romania courier system

  1. Purpose of the Personal Data Processing Policy:

A.1. By this Policy for the processing of personal data, the company DYNAMIC PARCEL DISTRIBUTION S.A., with its registered office in Mogosoaia Commune, Str. Buiacului, no.2, Building A - Unit A1 and A2, Ilfov County, C.U.I. RO 9566918, registered at ORC Ilfov with no. J23 / 409 / 08.02.2010, through its legal representatives, aims to inform its customers that the activity carried out under the CAEN Code 5320 "Other postal and courier activities" is carried out in accordance with the requirements of EU Regulation 679/2016 for the protection of individuals with regard to the processing of personal data and the free movement of such data.

A.2. The company DYNAMIC PARCEL DISTRIBUTION S.A. manages the personal data provided by its clients (data subjects) in full security and only for the specified purposes.

  1. The categories of personal data that DYNAMIC PARCEL DISTRIBUTION S.A. company processes:

B.1. In order to carry out the activity specific to its object of activity and to provide the services offered by the company DYNAMIC PARCEL DISTRIBUTION SA through the website: https://www.dpd.com/ro/ro/, the following personal data can be processed: name, surname, address (domicile / residence), telephone, fax, e-mail, date and place of birth, sex, signature, technical information regarding the device of the site visitor (its location, IP address, type of hardware, information regarding the time interval as well as the date on which the site was used).

B.2. For carrying out the activity of selling postal and courier services, for managing the accounts related to the clients of DYNAMIC PARCEL DISTRIBUTION SA, for transmitting information and resolving complaints made by the client, for carrying out research activities and / or carrying out market studies or statistics, the following personal data can be processed: name, surname, address (domicile / residence), personal numerical code, e-mail, telephone, fax, delivery addresses to the destination of customer shipments, bank accounts of some shippers / recipients -individuals -in the activities of resolving complaints.

B.3. For carrying out the advertising, marketing and publicity activity, the activity of promoting the services provided by DYNAMIC PARCEL DISTRIBUTION SA, the development of promotional companies, the transmission of newsletters and newsletters, the tracking and monitoring of sales and behavior of consumers and customers of DYNAMIC PARCEL DISTRIBUTION SA, the following personal data can be processed: name and surname, date and place of birth, telephone / fax, e-mail, address (domicile / residence), habits, preferences, commercial behavior.

Also, within the promotional campaigns, in order to identify the winners, DYNAMIC PARCEL DISTRIBUTION S.A. processes personal data consisting of the personal numerical code and the series and number of the identity document.

B.4. For carrying out the activity of relations and informing the clients regarding the evaluation of the services offered by DYNAMIC PARCEL DISTRIBUTION SA, as well as for the activity carried out in order to improve the quality of the services offered and provided, activity carried out through the Customer Relations Department and / or the Commercial Department , the following personal data may be processed: name and surname, date and place of birth, telephone / fax, email, address (domicile / residence), voice, habits, preferences, behavior, as well as other data that may result from the evaluation of to the client of the services offered.

B.5. Also, the company DYNAMIC PARCEL DISTRIBUTION SA processes personal data in connection with the activities presented above, for archiving purposes (for maintaining records related to activities carried out, in accordance with legal requirements), for evidentiary purposes (for the protection of legal rights and the exercise of other rights in accordance with the legal provisions), as well as for the administration and monitoring of the contracts concluded with its clients.

B6. The personal data with special protection regime, respectively the personal numerical code, the series and the number of the identity document, will be collected and processed only in accordance with the legal dispositions and only in limiting conditions.

B.7. In case of data categories, such as name, surname, address (domicile / residence), telephone, fax, e-mail, their provision is mandatory for the preparation of transport documents related to the services ordered to DYNAMIC PARCEL DISTRIBUTION SA, for notifying the client in in accordance with the legislation specific to the postal and courier activity, the consequences of the refusal to provide them determining the impossibility of our company to perform the requested services.

B.8. Also, DYNAMIC PARCEL DISTRIBUTION S.A. (through the Human Resources Department) processes personal data in case it selects and recruits individuals who apply for a job available in DYNAMIC PARCEL DISTRIBUTION S.A.

In this regard, DYNAMIC PARCEL DISTRIBUTION SA will collect the name and surname of the candidate, email address, telephone number, information on the previous employer, as well as details on the job description. When a candidate applies for a job within the company, DYNAMIC PARCEL DISTRIBUTION SA collects information about the websites from which the application was made, as well as the means used to make the application.

  1. Purposes of collecting and processing personal data

C.1. DYNAMIC PARCEL DISTRIBUTION S.A. collects and processes the personal data of its clients for the following processing purposes:

  1. a) the realization of the services provided by DYNAMIC PARCEL DISTRIBUTION S.A., implicitly through the website https://www.dpd.com/ro/ro/, as well as the administration of these services;

  2. b) carrying out commercial activities for the sale of postal and courier services, administration of clients' accounts, carrying out research and market studies, carrying out statistics;

  3. c) carrying out the advertising, marketing and publicity activity regarding the services offered by DYNAMIC PARCEL DISTRIBUTION S.A., carrying out promotional campaigns, sending newsletters and newsletters, carrying out the activity of following and monitoring the sales of postal and courier services;

  4. d) carrying out customer relations activities, informing customers about the services offered and performed, registration and resolution of complaints, improving the quality of services;

  5. e) For evidentiary purposes, in connection with the above activities and with the archiving activity, as previously presented;

  6. f) recruiting candidates who send CVs through the page “Careers” from the website: https://www.dpd.com/ro/en/about-company/cariere-profesionale-dpd/ or on any other means of communication (simple correspondence, email, staff, websites recruitment, for the attention of the Human Resources Department or for the attention of another department DYNAMIC PARCEL DISTRIBUTION SA), in order to carry out the selection - recruitment process.

  7. Recipients of personal data

D.1. DYNAMIC PARCEL DISTRIBUTION S.A. may disclose personal data to the following categories of recipients:

  1. a) subcontractors and agents of DYNAMIC PARCEL DISTRIBUTION SA (providers of postal and courier services that carry out activities on behalf of DYNAMIC PARCEL DISTRIBUTION SA, based on contracts concluded with DYNAMIC PARCEL DISTRIBUTION SA), respecting their confidentiality, guaranteeing that the data with processed personal data are kept safe, and their supply is made only in accordance with the applicable legislation in force;

  2. b) service providers/suppliers (marketing, banking, financial services and information technologies (POS, CARD PAYMENT TERMINALS) other services)as well as other recipients (Police, courts, Prosecutor's Office, authorities, other State bodies), who have the role of assisting DYNAMIC PARCEL DISTRIBUTION SA in processing of personal data, as Proxies, assistance that is performed only within the limits of the applicable legal provisions and / or as a result of the existence of expressly formulated requests regarding the processed personal data.

  3. c) Employees of the Human Resources department and managers of the departments for which the candidates send CVs through the site: https://www.dpd.com/ro/ro/ or on any other means of communication (simple correspondence, email, staff , recruitment sites, for the attention of the Human Resources Department or for the attention of another department DYNAMIC PARCEL DISTRIBUTION SA).

  4. Special provisions related to minors

E.1. In its activity, DYNAMIC PARCEL DISTRIBUTION S.A. does not have as a direct purpose the processing of personal data of minors. In this sense, DYNAMIC PARCEL DISTRIBUTION S.A. pays special attention to these data, ensuring that any processing of personal data of minors is performed only in accordance with legal provisions and only in strictly and limited cases.

  1. Duration of personal data processing

F.1. The duration of the processing of personal data will be determined by the following considerations:

  • (a) personal data are no longer necessary for the purposes for which they were collected or processed;

  • (b) the data subject withdraws his or her consent on the basis of which the processing takes place and there is no other legal basis for the processing;

  • (c) the data subject opposes the processing and there are no legitimate reasons prevailing in respect of the processing or the data subject opposes the processing;

  • (d) personal data have been processed unlawfully;

  • (e) personal data must be deleted in order to comply with a legal obligation on the controller under Union or national law under which the controller is subject;

The above situations do not apply to the extent that processing is required:

  1. a) for exercising the right to free expression and information;

  2. b) for the observance of a legal obligation which provides for processing under Union or national law applicable to the controller or for the performance of a task performed in the public interest or in the exercise of an official authority with which the controller is vested (OUG nr. 13/2013-art. 38 alin.5- 18 months);

  3. c) for reasons of public interest in the field of public health;

  4. d) for archiving purposes in the public interest, for scientific or historical research purposes or for statistical purposes, insofar as the right is likely to make impossible or seriously affect the achievement of the objectives of the respective processing;

  5. e) for ascertaining, exercising or defending a right in court (3 years).

  6. f)  when there are regulations in force that prevent the deletion of Personal Data (Ex: Archive - 10 years - accounting Law 82/1991, art. 25)

F.2. DYNAMIC PARCEL DISTRIBUTION S.A. may store personal data for the period determined by law, for evidentiary and archiving purposes, as well as for carrying out statistical activity, conducting research and market studies, managing customer accounts.

F.3. The duration of the processing of personal data of the candidates selected and recruited by DYNAMIC PARCEL DISTRIBUTION SA is of maximum 1 (one) year calculated from the date when DYNAMIC PARCEL DISTRIBUTION SA came into possession of the CV, the period considered necessary for the supply in the candidate's attention to the requested recruitment services.

  1. The rights of the data subject, according to Regulation 679/2016

G.1. The company DYNAMIC PARCEL DISTRIBUTION S.A. guarantees the information and the access to the personal data provided in art. 13 and 14 in favor of the data subjects and guarantees them the rights provided by Regulation 679/2016, according to articles 15-22 (https://eur-lex.europa.eu/legal-content/RO/TXT/PDF/?uri=CELEX : 32016R0679), respectively:

  • The right of access to data according to art.15;

  • The right to rectify the data, according to art.16;

  • The right to delete data, according to art. 17;

  • The right to data restriction, according to art. 18

  • The right to data portability, according to art.20;

  • The right to object, according to art.21;

  • The right not to be subject to an automated individual decision, including profiling, according to art.22;

  • The right to address the National Authority for the Supervision of Personal Data Processing

G.2. All these rights can be exercised by e-mail to: [email protected] or by a written request, signed and dated, by the data subject sent to the registered office of the party who will act as recipient of the data from the other contracting party and personal data controller. The envelope in which the request will be sent to you will be mentioned in the attention of GDPR - DPO. The party to whom the request will be addressed will respond to this request within a maximum of 30 days under the conditions provided by the General Regulation on data protection.

G.3. The data subject can exercise any of these rights by sending a notification to the company DYNAMIC PARCEL DISTRIBUTION S.A. or by accessing the contact form on the website: https://www.dpd.com/ro/ro/

G.4. The data subject may oppose at any time and without any justification, the processing of personal data for direct marketing purposes, by sending a request to DYNAMIC PARCEL DISTRIBUTION S.A. or by accessing the contact form on the website  : https://www.dpd.com/ro/ro/.

G.5. At the end of the personal data processing operations, the registered data may be transferred, in whole or in part, to any other legal entity, which has the obligation to comply with the special legislation in force, provided that they will be used for purposes similar to those provided in this Personal Data Processing Policy.

G.6.In the case of candidates selected and / or recruited by DYNAMIC PARCEL DISTRIBUTION SA: in order to review, block or delete the personal data that DYNAMIC PARCEL DISTRIBUTION SA has collected, the interested candidate must send a request to this effect, by email, to the attention of: [email protected], with the request to make in the subject of the email the mention: "Request for personal information".

DYNAMIC PARCEL DISTRIBUTION S.A. will respond to this request within the legal term of 15 calendar days, after the prior verification of the identity of the candidate making the request.

Also, if the personal data collected by DYNAMIC PARCEL DISTRIBUTION S.A. are incorrect, they will be updated at the express request of the candidate.

  1. If a data subject has subscribed to the DYNAMIC PARCEL DISTRIBUTION S.A. newsletters, he can unsubscribe at any time by clicking on the "Unsubscribe" link included in each newsletter. DYNAMIC PARCEL DISTRIBUTION S.A.