We offer each parcel its own waybill  number. Based on this number you can track the status of your package by accessing https://tracking.dpd.ro  If necessary, you can schedule delivery on a different day or in a different location using the link in the SMS delivery notification.

Our parcel tracking feature allows you to track the status of your parcel online at any time. If the status of your parcel remains unchanged for a long time or if the parcel is not delivered at the indicated time, please contact us at [email protected]  or at the phone number. 031.824.90.90.

Because the weight and dimensions are required for a precise calculation of the shipping costs, you should measure and weigh the parcel. However, if your parcel data is different from our own measurements, it is possible that you will be invoiced for additional costs.

You can choose one of the redirection options below: 1 - direct the parcel to a DPD warehouse, 2 - direct the parcel to an office, locker or DPD Shop, 3 - you can postpone the delivery day. To make one of these choices, you must access the Smart Control link received in the delivery SMS notification.

You should protect your goods during shipment by securing them for transport. For this purpose you should use a robust, square or rectangular cardboard box, bubble wrap, padding material such as polystyrene peanuts or mechanically produced crumpled paper and adhesive tape. If the cardboard box has been used before, you should remove any old parcel labels. You will find detailed instructions on how to pack parcels correctly in our packing tips.