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Where can I find a DPD Office?

You can send or forward the package to the office closest to you by accessing the link https://services.dpd.ro/dpd_network/?lang=en

What happens if I don\'t know the weight and dimensions of the parcel?

Because the weight and dimensions are required for a precise calculation of the shipping costs, you should measure and weigh the parcel. However, if your parcel data is different from our own measurements, it is possible that you will be invoiced for additional costs.

What can I use as packaging material, and what is the best way to pack a parcel?

You should protect your goods during shipment by securing them for transport. For this purpose you should use a robust, square or rectangular cardboard box, bubble wrap, padding material such as polystyrene peanuts or mechanically produced crumpled paper and adhesive tape. If the cardboard box has been used before, you should remove any old parcel labels. You will find detailed instructions on how to pack parcels correctly in our packing tips.

What does \'girth\' (combined circumference plus longest side) mean?

The girth is the maximum permitted parcel size. It is calculated as follows: (height + width) x 2 + length of the parcel in cm. You can calculate this conveniently online in our girth calculator.

How heavy can my parcel be?

The maximum allowed weight is 31.5 kg / parcel. For shipments through DPD lockers, the maximum weight allowed per parcel is 20kg. For shipments through partner stores - DPD Shop, the maximum weight allowed per parcel is 15kg.

Girth and Volumetric Weight Calculator

Normal Girth Calculator

Height (cm)
Width (cm)
Length (cm)

The combined dimensions of your parcel are:

cm

The volumetric weigth of your parcel:

KG

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

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My parcel has not arrived (yet). What now?

Our parcel tracking function enables you to follow the progress of your parcel online at any time. If the status of your parcel remains unchanged for a long period or if it isn\'t delivered at the indicated time, you are welcome to contact us.

When will my parcel be delivered?

As a rule, national parcels are delivered within 1-3 working days after picking up the order from the sender. For international parcels, the delivery time depends on the destination country. You will find all the information about your parcel in the myDPD app. The status of the parcel can be tracked on our website - https://tracking.dpd.ro/

Where is my parcel?

We give each parcel its own parcel number. On the basis of this number you can track the progress of your parcel in myDPD or in your app, and if necessary arrange for delivery on a different day or to a different location.

When will my parcel be delivered?

As a rule domestic parcels are delivered within two days from the start of the order. In the case of international parcels the delivery time depends on the country of destination. You will find all the information about your parcel in myDPD and the DPD App. For business customers the delivery times for international parcels are displayed in our Delivery-time calculator.

Where is the nearest Pickup parcelshop to me?

Find the nearest location by accessing the link here.
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Where can I find a DPD Pickup Shop?

Find the Pickup parcelshop near you with our  site. You can send or redirect your parcel to your favorite parcel shop or specify a Pickup parcelshop for all your parcel deliveries.

Where can I find the opening hours of a parcel shop?

Check the location of the desired office here
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Cum pot sorta adresele?

Puteți utiliza săgeata de lângă numele coloanei pentru a sorta înregistrările.

Can I recover deleted addresses?

Unfortunately, this is no longer possible.

What characters must the password have?

The password must be at least 5 and no more than 50 characters long and may contain special letters, numbers and characters. For efficient security, we recommend at least eight digits and the use of both numbers and special characters.

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