The service consists of insuring a registered postal item against loss, theft, total or partial destruction or damage, for an amount that cannot exceed the value declared by the sender.

The maximum allowed limit of the declared value is the equivalent in RON of 5,000 euros/shipment.

If the shipment contains at least one parcel with a volumetric weight greater than 32 kg, the service of extending the limit of liability is not available.

Important!

DPD will not guarantee the customer or third parties any other commercial value, indirect losses, or other special values.

If the shipment was not additionally insured, DPD's liability is limited to the lesser of the following amounts:

The RON equivalent of 2.5 USD per kilogram of missing gross weight (at the exchange rate of the National Bank of Romania on the date of the event);

The value of the total or partial loss or damage suffered by the shipment (the value of the goods at the original purchase price from the supplier).

The service consists in the delivery of a shipment and the collection of documents from the recipient for return to the sender.

The service consists of delivering the shipment and receiving in exchange another shipment from the consignee.

Opening the package on delivery – possibility offered to the recipient to view the contents of the package at the time of delivery, in the presence of the courier.

Parcel testing on delivery - possibility offered to the recipient to check and test the contents of the parcel, at the time of delivery, in the presence of the courier, within 10 minutes.

All charges due for courier services (including value added services) will be collected before allowing the recipient to open/test the contents of the shipment.