The DPD App - help and tools.
The DPD App - help and tools.
Live-Tracking
Live-Tracking shows you exactly where your parcel is at any time. We tell you down to the last hour, when we’ll be ringing your doorbell.
Live-Tracking
Live-Tracking shows you exactly where your parcel is at any time. We tell you down to the last hour, when we’ll be ringing your doorbell.
Redirection options
Redirection options
You decide when and where we deliver your parcel. Thanks to our redirection options you can simply change the day or place of the delivery, which means no more missed parcels.
Delivery preferences
Register your individual delivery preferences for all your parcels – for example delivery to your favourite parcel shop, or provide us with a deposit okay.
Delivery preferences
Register your individual delivery preferences for all your parcels – for example delivery to your favourite parcel shop, or provide us with a deposit okay.
Sending parcels
Sending parcels
It only takes a few clicks to send a parcel with DPD.
Returns
One tap on the screen is all it takes to send back your parcel.
Returns
One tap on the screen is all it takes to send back your parcel.
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App mydpd - funções da app
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How can I delete my account?
You can delete your account with a few clicks of the mouse either in myDPD and in our app (Profile). If you use a different portal, please get in touch with your DPD contact person.
Do I have to share my location?
Sharing your location will make it easier for you to find nearby parcel shops in the search function. But you can also make the search without sharing your location by entering your postcode or town.
Do I need to register for the DPD app?
No, you can also use our app without registering. However, registration offers a number of benefits: for example you can record your preferences (e.g. deposit okay, email notifications) and you receive an overview of all your parcels.
Why does the time window for the delivery keep changing?
In DPD's Live-Tracking function you can follow your delivery and the related time window live. For this very reason it can happen that the time window changes slightly in the course of the delivery – for example if weather and/or traffic conditions lead to a delay. Alternatively it can also happen that our driver covers the route faster than planned, which means that we can deliver your parcel even earlier.
What\'s the difference between profile and preferences?
In myDPD and in our app we differentiate between your Profile and your Preferences. The difference is quite simple. In your Profile you enter personal data such as your address and mobile number. These form the basis for our delivery. In your Preferences you can influence the delivery of your parcels by, for example, registering a deposit okay for all your future parcels or activating/deactivating the email notification function.