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GDPR Information Clause - Complaints

GDPR Information Clause 

  1. The controller of your personal data is DPD Polska Spółka z ograniczoną odpowiedzialnością /limited liability company/ (DPD), with its registered seat at ul. Mineralna 5, 02-274 Warszawa.

  2. DPD has appointed a Data Protection Officer, who can be contacted via email at [email protected] regarding any matter related to the processing of your personal data.

  3. Your personal data collected by DPD in connection with submitting a complaint and the subsequent handling process will be processed for the following purposes:

    1. to conduct proceedings related to the complaint concerning the service provided by DPD – the legal basis for processing is DPD’s legitimate interest (Article 6(1)(f) of the General Data Protection Regulation (GDPR));

    2. for statistical and analytical purposes to improve service provision and monitor the efficiency of complaint handling – the legal basis for processing is DPD’s legitimate interest (Article 6(1)(f) GDPR);

    3. to establish, pursue, or defend against legal claims – the legal basis for processing is DPD’s legitimate interest (Article 6(1)(f) GDPR).

  4. Submitting a complaint via electronic means, including through the Complaint Submission Form available at www.zgloszenia.dpd.com.pl, and providing the complainant's email address constitutes consent to receive correspondence (including responses to the complaint or information regarding its resolution) via electronic means to the email address provided by the complainant.

  5. Your personal data processed for the purposes mentioned in paragraph 3 above includes information provided in the Complaint Submission Form, particularly your name, email address, and details necessary to review the complaint.   

  6. Your personal data may be shared with other entities to the extent necessary to: (i) properly review and respond to the complaint, and (ii) conduct legal or settlement proceedings if a claim is filed due to improper contract performance by DPD. Entities to which DPD may transfer your personal data for the above purposes include, for example, service providers responsible for handling the complaint on DPD’s behalf, contact centre service providers, IT solution providers, insurance companies, legal offices, and common courts.

  7. Your data will be processed for the duration of the complaint review process. The processing period may be extended for the limitation period of potential claims if processing is necessary to establish or pursue claims or defend against them. After this period, data will only be processed to the extent and for the time required by law.

  8. You have the right to access, rectify, delete, or restrict the processing of your data and the right to object to its processing.

  9. You also have the right to file a complaint with the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw) if you believe the processing of your personal data violates GDPR regulations.

  10. You have the right to object to the processing of personal data for the purpose specified in paragraph 3 above (as part of DPD’s legitimate interest), for reasons related to your particular situation.  For evidentiary purposes, DPD requests that objections be submitted in writing or electronically.

  11. Providing personal data is required by DPD to process and review your complaint, except for optional personal data, which is voluntary. Failure to provide the required personal data will prevent the submission and review of the complaint.