GDPR Information Clause - Claims

The controller of your personal data is DPD Polska Spółka z ograniczoną odpowiedzialnością /limited liability company/ (DPD), with its registered seat at ul. Mineralna 5, 02-274 Warszawa.

DPD has appointed a Data Protection Officer, who can be contacted via email at [email protected] regarding any matters related to the processing of your personal data.

Your personal data collected by DPD in connection with filing a claim and the subsequent claims handling process will be processed for the following purposes: 

1. to conduct the claims handling process concerning the service provided by DPD – the legal basis for processing is DPD’s legitimate interest (Article 6(1)(f) GDPR);

2. for statistical and analytical purposes to improve service provision and monitor the efficiency of claims handling – the legal basis for processing is DPD’s legitimate interest (Article 6(1)(f) GDPR);

3. to establish, pursue, or defend against legal claims – the legal basis for processing is DPD’s legitimate interest (Article 6(1)(f) GDPR).

Submitting a claim via electronic means, including through the Claims Submission Form available at www.zgloszenia.dpd.com.pl, and providing the claimant's email address constitutes consent to receive correspondence (including notices, notifications, responses to the claim, or information about the appeal outcome) via electronic means to the email address provided by the claimant.

Your personal data processed for the purposes mentioned in paragraph 3 above includes information provided in the Claims Submission Form and Damage Report – particularly your name, email address, and bank account number – as well as documents required for the claims handling process according to DPD’s service regulations and legal provisions governing claims submission and resolution.

Your personal data may be shared with other entities to the extent necessary to: (i) properly assess and respond to the claim, and (ii) conduct legal or settlement proceedings if the claim is denied, compensation is not paid, and a claim is filed due to improper contract performance by DPD. Entities to which DPD may transfer your personal data for the above purposes include, for example, service providers responsible for handling the claim on DPD’s behalf, contact centre service providers, IT solution providers, insurance companies, legal offices, common courts, and public authorities handling settlements (e.g., the President of the Office of Electronic Communications).

Your data will be processed for the duration of: (i) the claims handling process, including the review of an appeal against a claim rejection and the necessary period for compensation payment if the claim is approved, (ii) the limitation period for claims related to improper service performance by DPD, and (iii) any legal, settlement, or public authority proceedings related to the claim.

You have the right to access, rectify, delete, or restrict the processing of your data and the right to object to its processing.

You also have the right to file a complaint with the President of the Personal Data Protection Office (ul. Stawki 2, 00-193 Warsaw) if you believe the processing of your personal data violates GDPR regulations.

You have the right to object to the processing of personal data for the purpose specified in paragraph 3 above (as part of DPD’s legitimate interest), for reasons related to your particular situation. For evidentiary purposes, DPD requests that objections be submitted in writing or electronically. For evidentiary purposes, DPD requests that objections be submitted in writing or electronically.

Providing personal data is required by DPD to process and review your claim, except for optional personal data, which is voluntary. Failure to provide the required personal data will prevent the submission and review of the claim.