DPD
Research
Key findings from the 2B Barometer:
For 88% of SMEs in the Benelux, on-time delivery of parcels is essential for their business operations. 58% of companies experience that missed deliveries have a negative impact on customer relations.
62% of respondents consciously choose a parcel service with sustainable delivery options, with a growing preference for delivery to pick-up points visible.
43% of SMEs in the Benelux regularly receive parcels from outside the EU, highlighting the need for a reliable international partner.
Meet our e-shoppers
Meet our e-shoppers
Aficionados
Epicurians
Senior e-shopper
Eco-selective e-shopper
Price-conscious e-shopper
A short profile:
1. Smartphone in hand at all times
2. Find e-shopping convenient and stress-free
3. Seek for reviews and recommendations before buying
A short profile:
1. Seek pleasure from an e-shopping experience
2. Love simplifying their lifestyle
3. Are willing to pay extra to facilitate their daily lives
A short profile:
1. Use e-commerce out of necessity
2. Prefer desktop/laptop for e-shopping
3. Less likely to use social media
A short profile:
1. Reactive to negative online feedback
2. Sensitive to delivery fees
3. Favor sustainable delivery solutions
A short profile:
1. Choose to buy online only when the price is right
2. Prefer home delivery
3. Often use lockers in order to pick parcels conforming their personal schedule