The driver will first try to deliver the parcel to the recipient’s address. If they are not home, the driver will try to deliver it to the next-door neighbour. If they are not home either, the parcel will be taken to the nearest Pickup parcel shop. It can then be collected from there by the recipient the next day. The recipient will receive an email saying that they can collect the parcel from the Pickup parcel shop. The driver will always post a note through the letterbox saying where the parcel can be collected from. Did you not receive a 'not at home' note, please check the question about the not at home massage.

Business address

If you are sending a parcel to a business address, the driver will attempt to deliver the parcel a maximum of three times. The last attempt will only take place by appointment. If it still was not possible to deliver the parcel, the parcel will send back to the sender.

Do you want to know how the deliveries work in- and outside the Netherlands?

Please check our Service Finder. The Service Finder shows the available services and the corresponding service features for each destination country.