Frequently Asked Questions
Frequently Asked Questions
Shipping via Online Shipping Portal
Shipping via Online Shipping Portal
When will parcels be delivered?
The drivers deliver parcels on every weekday in the Netherlands. In the weekend on Saturday but not o [...]
How often are parcels delivered to the recipient's home?
The driver will first try to deliver the parcel to the recipient’s address. If they are not home, the [...]
Can someone else pick up my parcel at a Pickup parcelshop?
Yes, in addition to their own ID, that person must also bring a copy or photo of the ID of the actual [...]
What are the maximum parcel measurements?
There are two ways to send parcels with DPD. Each way has is own agreements. You wil find them below. [...]
What happens when the consignee is not present?
If the consignee is not present, the driver will leave a notification in the consignee’s mailbox afte [...]
I use the Online Shipping Service of DPD. Is it possible that a driver will come to me and collect parcels to send?
Also if you use the Online Shipping tool of DPD, it is possible to have your parcel picked up by the [...]
Is my parcel insured against damage and loss if I use the Online Shipping Service of DPD?
If you use the Online Shipping Service of DPD, your parcel is insured against damage and loss accordi [...]
Can I also send a registered parcel?
With every delivery of a parcel via DPD, the driver asks for a signature for receipt. This is a stand [...]
How long will it take for my parcel to reach its final destination?
That depends on the country to which you are sending your parcel. The table below gives only an indic [...]
I use the Online Shipping Service of DPD. Why do I get a postcode error?
Often it is because international postcodes have a slightly different format than what we are us [...]
