Frequently Asked Questions
Frequently Asked Questions
Shipping via Online Shipping Portal
Shipping via Online Shipping Portal
Can I print a parcel label at a DPD Parcel Point?
Yes, it is possible to have a parcel label printed at a DPD Parcel Point. Check in myDPD (tab options [...]
I use the Online Shipping Service of DPD. Is it possible that a driver will come to me and collect parcels to send?
Yes, you can.In the DPD Online Shipping Portal, you can choose to have your parcel collected. You can [...]
How long will it take for my parcel to reach its final destination?
That depends on the country to which you are sending your parcel. The table below gives only an indic [...]
I use the Online Shipping Service of DPD. Why do I get a postcode error?
Many European countries use their own format for postcodes. It is therefore important that you use th [...]
Where can I find the nearest DPD depot?
DPD has 12 depots in the Netherlands where parcels are processed.Parcel points, lockers, business poi [...]
What happens when the consignee is not present?
If the recipient is not present, the driver will check whether the parcel can be delivered to the nei [...]
What does it cost to send a parcel via a Parcel Point?
The prize for a parcel send to a Parcel Point is cheaper than delivery at a home address. All prizes [...]
What should I do if the parcel arrives damaged at the recipient's address?
The recipient of the damaged or lost parcel will contact you. You can then agree with the recipient h [...]
Is my parcel insured against damage and loss if I use the Online Shipping Service of DPD?
Standard compensation:For every parcel (except letterbox parcels) that you send via DPD's Online Ship [...]
How long is a DPD parcel label, bought via the Online Shipping Service valid?
A purchased parcel label must be affixed to your parcel and handed in at a parcel point within 2 week [...]
