Frequently Asked Questions
Frequently Asked Questions
Shipping via Online Shipping Portal
Shipping via Online Shipping Portal
What happens when the consignee is not present?
If the recipient is not present, the driver will check whether the parcel can be delivered to the nei [...]
I use the Online Shipping Service of DPD. Is it possible that a driver will come to me and collect parcels to send?
Yes, you can.In the DPD Online Shipping Portal, you can choose to have your parcel collected. You can [...]
Is my parcel insured against damage and loss if I use the Online Shipping Service of DPD?
Standard compensation:For every parcel (except letterbox parcels) that you send via DPD's Online Ship [...]
How long will it take for my parcel to reach its final destination?
That depends on the country to which you are sending your parcel. The table below gives only an indic [...]
I use the Online Shipping Service of DPD. Why do I get a postcode error?
Many European countries use their own format for postcodes. It is therefore important that you use th [...]
Can I send a parcel to a PO box address?
No, you cannot send any parcels to PO box addresses, freepost numbers and NAPO addresses. In addition [...]
Can the driver pack my parcel for me?
Sorry, we can only accept parcels which are ready for shipment. In order for DPD to transport your pa [...]
What does it cost to send a parcel via a Parcel Point?
The prize for a parcel send to a Parcel Point is cheaper than delivery at a home address. All prizes [...]
How long is a DPD parcel label, bought via the Online Shipping Service valid?
A purchased parcel label must be affixed to your parcel and handed in at a parcel point within 2 week [...]
Why do I have to fill in a recipient's e-mail address?
We need the email address to inform the recipient.We use the e-mail to send the recipient the parceln [...]
