This is annoying, especially for the recipient waiting for the parcel. In this case, we first ask the delivery driver to find out where the parcel was delivered, and to still deliver the parcel to the recipient.

If this fails, you can have the recipient fill in a declaration of non-receipt. With this, the recipient confirms that the parcel has not been received.

Give the completed and signed document to the sender of the parcel. He or she will send it to DPD.

This declaration is available in 6 languages:

• Dutch - English
• Espanol
• French
• Italian
• German

Please ensure that all fields are filled correctly by sender and receiver.

Explanation of fields for the sender:

• Parcel number: the 14-digit parcel number from DPD. (can be found on the parcel label)
• Shipping date: the day, month and year the parcel was dispatched
• Shipper: the company name of the sender of the parcel. (indicated on the parcel label)
• Name of consignee: the name of the person receiving the parcel (printed on the parcel label)

Explanation of fields for the receiver:

• Receiver's address: the address including city of the person receiving the parcel
• Receiver's e-mail address: the e-mail address of the person receiving the parcel.
• Telephone number of the consignee: the telephone number of the consignee
• Date of signature: the date on which the form was completed.
• Name and position of signatory: the name and position of the recipient who signed the form. If the parcel is intended for a company, we also ask you to name the function of the recipient.
• Company name: Optional - only applicable when the parcel is intended for a company.
• Signature: Signature of the recipient of the parcel.