Frequently Asked Questions
Frequently Asked Questions
Shipping via DPD contract
Shipping via DPD contract
When will parcels be delivered?
The drivers deliver parcels on every weekday in the Netherlands. In the weekend on Saturday but not o [...]
Can I send a parcel to a Pickup parcelshop?
Yes, it is possible to send a parcel to a Pickup parcelshop. You can use the service DPD 2Shop. The r [...]
What happens if the parcel cannot be delivered?
Is the recipient refusing the parcel? Or can the parcel not be delivered for other reasons? Then we [...]
How often are parcels delivered to the recipient's home?
The driver will first try to deliver the parcel to the recipient’s address. If they are not home, the [...]
What are the maximum parcel measurements?
There are two ways to send parcels with DPD. Each way has is own agreements. You wil find them below. [...]
What should I do if the recipient indicates not having received the parcel but the Track & Trace indicates the parcel has been delivered?
This is annoying, especially for the recipient waiting for the parcel. In this case, we first ask the [...]
What happens when the consignee is not present?
If the consignee is not present, the driver will leave a notification in the consignee’s mailbox afte [...]
Do I have to warn my customers that a Age check is needed or will DPD inform them?t?
In case of the purchase of alcohol, the sender is responsible for age verification throughout the ent [...]
How long will it take for my parcel to reach its final destination?
That depends on the country to which you are sending your parcel. The table below gives only an indic [...]
How do I get in contact with DPD?
Do you have a question about sending a parcel? Fill in the contact form for senders an [...]
