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Frequently Asked Questions

Frequently Asked Questions

Returns

Returns

Home / Returns

How do I get in contact with DPD?
Do you have a question about sending a parcel? Fill in the contact form for senders an [...]
What are the costs of using Return my parcel?
There is no charge for using Return my parcel yourself. The sender only pays for the Collection Reque [...]
What is Return my parcel?
Return my parcel is an online returns portal your client can use to arrange returns themselves. The p [...]
Why should I use the online Return my parcel portal?
Return my parcel is ideal if you as a sender have many returns and want to make this process easier t [...]
What return options does Return my parcel offer?
There are two options for returns:Shop Return: via a Pickup parcelshop Collection Request: collection [...]
Can I link Return my parcel to my own system via an API?
This is not possible. Return my parcel is a standalone website that cannot be linked to other website [...]
Can I approve a return myself before this is created?
Return my parcel does not offer the opportunity to approve a return in advance. When the customer rec [...]
Is there a payment module in Return my parcel?
Return my parcel does not have a payment module. You yourself have to pay for returns in all cases. T [...]
How can I offer my customers the online Return my parcel portal?
You can request the portal from your own DPD sales contact person. Implementation is easy. The only [...]

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Become a Pickup parcelshop

Shipping options

Vind DPD Pakketpunt

Receiving parcels

Where is my parcel?

Find Pickup parcelshop

Webshop solutions

International Shipping

Higher insurance

Social Media

Download The App

© 2024 DPD

Impressum
General Terms and Conditions
DPD Manual
Service Conditions
Data Protection Terms
Privacy statement
Cookie declarations
Sitemap
PDF - Disclaimer
Become a Pickup parcelshop