Frequently Asked Questions
Frequently Asked Questions
Receiving
Receiving
What should I do if my package is damaged or not delivered?
Please contact us by using the contact form. Would you rather speak to someone? You can contact one o [...]
When will parcels be delivered?
The drivers deliver parcels on every weekday in the Netherlands. In the weekend on Saturday but not o [...]
My parcel hasn't arrived. What should I do?
How annoying! We understand that you are waiting for your parcel! It may be that your parcel has been [...]
According to Track & Trace my parcel has been delivered, but I haven’t received it.
How annoying! We understand that you are waiting for your parcel. Please contact us by using the cont [...]
How many attempts are made to deliver a parcel?
The driver will make one delivery attempt. You’re not there? The driver will try to deliver your parc [...]
How often are parcels delivered to the recipient's home?
The driver will first try to deliver the parcel to the recipient’s address. If they are not home, the [...]
Can someone else pick up my parcel at a Pickup parcelshop?
Yes, in addition to their own ID, that person must also bring a copy or photo of the ID of the actual [...]
How can I track my parcel?
We use a Track & Trace system. With this you can see where your parcel is. We will also inform yo [...]
What should I do if the recipient indicates not having received the parcel but the Track & Trace indicates the parcel has been delivered?
This is annoying, especially for the recipient waiting for the parcel. In this case, we first ask the [...]
Can my recipient give permission to leave there parcel somewhere?
You can authorise us to leave your parcel in a specific place. There are two ways to do that:1. One-o [...]
