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Frequently Asked Questions

Frequently Asked Questions

DPD Lockers

DPD Lockers

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What are the maximum parcel measurements?
There are two ways to send parcels with DPD. Each way has is own agreements. You wil find them below. [...]
How do I get in contact with DPD?
Do you have a question about sending a parcel? Fill in the contact form for senders an [...]
Until when can I pick up my parcel?
The parcel will remain in the box for 5 days. After that, the parcel goes back to the sender.
Can I send a parcel without a label or with a QR code?
No, at a DPD Locker it is currently not possible to ship parcels without a label. Be sure to put a pr [...]
I cannot scan the barcode of the label. What should I do?
Check that the label is legible and hold the barcode straight in front of the scanner. If the scanner [...]
What should I do if my parcel does not fit in the selected box?
Select a larger compartment in the DPD Locker. If all larger boxes are occupied, it is best to go to [...]
How long will my parcel stay in the DPD Locker?
A parcel remains in the DPD Locker for a maximum of 5 days. As soon as the parcel is placed in a box, [...]
What should I do in case of a technical malfunction of the DPD Locker?
In case of a technical malfunction, contact DPD's customer service. They will be happy to help y [...]
What should I do if I find my parcel damaged at the locker?
If you notice that your parcel is damaged upon pickup, contact the shipper immediately.

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© 2024 DPD

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Become a Pickup parcelshop

Shipping options

Vind DPD Pakketpunt

Receiving parcels

Where is my parcel?

Find Pickup parcelshop

Webshop solutions

International Shipping

Higher insurance

Social Media

Download The App

© 2024 DPD

Impressum
General Terms and Conditions
DPD Manual
Service Conditions
Data Protection Terms
Privacy statement
Cookie declarations
Sitemap
PDF - Disclaimer
Become a Pickup parcelshop