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Frequently Asked Questions

Frequently Asked Questions

Please find your answer here!

Please find your answer here!

Receiving

What should I do if my package is damaged or not delivered?
When will parcels be delivered?
My parcel hasn't arrived. What should I do?

Shipping via DPD contract

When will parcels be delivered?
Can I send a parcel to a Pickup parcelshop?
What happens if the parcel cannot be delivered?

Shipping via Online Shipping Portal

When will parcels be delivered?
How often are parcels delivered to the recipient's home?
Can someone else pick up my parcel at a Pickup parcelshop?

DPD Service points

Can I send a parcel to a Pickup parcelshop?
Can someone else pick up my parcel at a Pickup parcelshop?
What are the maximum parcel measurements?

DPD Lockers

What are the maximum parcel measurements?
How do I get in contact with DPD?
Until when can I pick up my parcel?

Returns

How do I get in contact with DPD?
What are the costs of using Return my parcel?
What is Return my parcel?

Labeltool DPD Shipper

How do I print a label in DPD Shipper?
Is it possible to reprint a label in DPD Shipper, for example one day later?
My label from DPD Shipper has not been printed correctly. What should I do?

Monitoringtool DPD Insights

How do I get in contact with DPD?
How do I create sub-users in DPD Insights?
How do I export my data from DPD Insights?

Export

What import costs need to be paid?
What is a HS-code (Commodity code)?
How do I get in contact with DPD?

DPD & Privacy

How do I get in contact with DPD?
Where can I find the nearest DPD depot?
Does DPD work with Track and Trace?

Contact us

Contact with DPD

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© 2024 DPD

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Become a Pickup parcelshop

Shipping options

Vind DPD Pakketpunt

Receiving parcels

Where is my parcel?

Find Pickup parcelshop

Webshop solutions

International Shipping

Higher insurance

Social Media

Download The App

© 2024 DPD

Impressum
General Terms and Conditions
DPD Manual
Service Conditions
Data Protection Terms
Privacy statement
Cookie declarations
Sitemap
PDF - Disclaimer
Become a Pickup parcelshop