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Returning a parcel via DPD is very easy. You can use an online ‘Return my parcel’ returns portal , create a returns label for your customer or have the parcel collected. You can, of course, use our extensive European Pickup parcelshop network. The choice is yours!

There are several ways to return a parcel. You can choose a return label in the box, a digital label via email or a return label on demand. Simply choose what you are most comfortable with and the product will soon be available for sale again.

With a digital label, your customers can return the parcel without printing themselves.

  • You send the link with the QR code to your customer
  • Customer goes to a Service Point nearby
  • Customer shows the QR code
  • Service Point prints the label / sticks it on the parcel and takes over the parcel

Want to keep control of whether the item can be returned? That too is possible with DPD. You can send the digital label by e-mail. Your customer can then decide whether he wants to print the label or have it printed at the Service Point.

Would you rather not have your return shipment delivered to a Service Point? Then Collection Request offers a solution. The driver will collect the parcel from the recipient's home. This way your customer can return his parcel carefree.

Simply book a Collection Request via DPD Shipper or the return portal Return my parcel

Easy process:

  • Booking the service
  • Processing by DPD
  • Customer receives an email stating when we will come by.
  • Driver comes to the door and can bring a return label
  • Label is stuck on the parcel
  • Parcel is returned via the DPD network
Benefits

Online ‘Return my parcel’ portal

This is ideal for customers that have many returns and want to make this process easier to use. The parcel recipient creates the return him/herself, saving you a lot of work.

Advantages of Return my parcel:

  1. The portal can be personalised with your own logo, photo and colours
  2. Easily share a link to the personalised portal with the parcel recipient.
  3. Available in many European countries and different languages
  4. Return my parcel can be used at no extra cost: you only pay for the underlying Shop Return and/or Collection Request service.
Request for the portalHow does it work?
Benefits

Find a Service Point

There is always one near you

Find a Service Point

There is always one near you