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Returning a parcel via DPD is very easy. You can use an online ‘Return my parcel’ returns portal , create a returns label for your customer or have the parcel collected. You can, of course, use our extensive European Pickup parcelshop network. The choice is yours!

There are several ways to return a parcel. You can choose a return label in the box, a digital label via email or a return label on demand. Simply choose what you are most comfortable with and the product will soon be available for sale again.

With a digital label, your customers can return the parcel without printing themselves.

  • You send the link with the QR code to your customer
  • Customer goes to a Service Point nearby
  • Customer shows the QR code
  • Service Point prints the label / sticks it on the parcel and takes over the parcel

Want to keep control of whether the item can be returned? That too is possible with DPD. You can send the digital label by e-mail. Your customer can then decide whether he wants to print the label or have it printed at the Service Point.

Would you rather not have your return shipment delivered to a Service Point? Then Collection Request offers a solution. The driver will collect the parcel from the recipient's home. This way your customer can return his parcel carefree.

Simply book a Collection Request via DPD Shipper or the return portal Return my parcel

Easy process:

  • Booking the service
  • Processing by DPD
  • Customer receives an email stating when we will come by.
  • Driver comes to the door and can bring a return label
  • Label is stuck on the parcel
  • Parcel is returned via the DPD network
Benefits

Returns via a Service Point

In the Netherlands, your customers can go to one of 1,500 locations to return the parcel. So there is always a Service Point near your customer.

Benefits of returns via DPD for you and your customer

  1. Sustainable option
  2. Good price/quality ratio
  3. Freedom of choice for your customers due to extended opening hours and weekend opening of Service Points
  4. Very simple process
DPD Service PointDPD Locker
Benefits

Find a Service Point

There is always one near you

Find a Service Point

There is always one near you