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Returning a parcel via DPD is very easy. You can use an online ‘Return my parcel’ returns portal , create a returns label for your customer or have the parcel collected. You can, of course, use our extensive European Pickup parcelshop network. The choice is yours!

Benefits

Online ‘Return my parcel’ portal

This is ideal for customers that have many returns and want to make this process easier to use. The parcel recipient creates the return him/herself, saving you a lot of work.

Advantages of Return my parcel:

  1. The portal can be personalised with your own logo, photo and colours
  2. Easily share a link to the personalised portal with the parcel recipient.
  3. Available in many European countries and different languages
  4. Return my parcel can be used at no extra cost: you only pay for the underlying Shop Return and/or Collection Request service.
Request for the portalHow does it work?
Benefits

Include the return label in the packaging. Your customer wants to return the item? Then all he has to do is stick the parcel label on the packaging and drop it off at a Pickup parcelshop. So easy!

If your customer indicates that he wants to return an item, send the return label by e-mail. Your customer prints out the PDF with the return label, sticks it on the parcel and takes the parcel to a Pickup parcelshop. The advantage for you? In your contact with the customer you can ask why he wants to return the item. That’s valuable information for you!

You’d rather not have your returns delivered to a Pickup parcelshop? And you’d prefer to have them picked up at the customer’s premises? Then use our Collection request. The driver will take the return label with him when he picks up the parcel. This guarantees that your customer can return his parcel without any worries. This service is available throughout Europe.

Find a parcelshop

Find a parcelshop near you

Find a parcelshop

Find a parcelshop near you