Shipping
Shipping options
Rates
Receiving parcels
Track & Trace
Find Pickup point
DPD Service point
DPD Locker
myDPD app
myDPD, my way
Business
DPD Express
Technical solution
International Shipping
DPD Insights
Predict
Support
Research
Parcel update
FAQ
Packing
Delivery times
Customs information
Parcel update
News
Contact
What are you looking for?
Menu
About DPD
News
Press
Vind DPD Pakketpunt
Find Pickup parcelshop
Become a Pickup parcelshop
Sustainability
Parcel update
myDPD, my way
Contact
Careers at DPD
English
Dutch
Shipping
Parcel shipping
Vind DPD Pakketpunt
Rates
Receiving parcels
Returns
Business
Webshop solutions
DPD Express
International Shipping
Predict
Support
Packing
Delivery times
Customs information
Technical solution
DPD Shipping Report
FAQ
Parcel update
myDPD, my way
Contact
About DPD
News
Press
Careers at DPD
English
Dutch
Frequently Asked Questions
Frequently Asked Questions
Please find your answer here!
Please find your answer here!
Receiving
What should I do if my package is damaged or not delivered?
When will parcels be delivered?
My parcel hasn't arrived. What should I do?
Read more
Shipping via DPD contract
When will parcels be delivered?
Can I send a parcel to a Pickup parcelshop?
What happens if the parcel cannot be delivered?
Read more
Shipping via Online Shipping Portal
When will parcels be delivered?
How often are parcels delivered to the recipient's home?
Can someone else pick up my parcel at a Pickup parcelshop?
Read more
DPD Service points
Can I send a parcel to a Pickup parcelshop?
Can someone else pick up my parcel at a Pickup parcelshop?
What is a Pickup parcel shop?
Read more
DPD Lockers
How do I get in contact with DPD?
Until when can I pick up my parcel?
Can I send a parcel without a label or with a QR code?
Read more
Returns
How do I get in contact with DPD?
What are the costs of using Return my parcel?
What is Return my parcel?
Read more
Labeltool DPD Shipper
How do I print a label in DPD Shipper?
Is it possible to reprint a label in DPD Shipper, for example one day later?
My label from DPD Shipper has not been printed correctly. What should I do?
Read more
Monitoringtool DPD Insights
How do I get in contact with DPD?
How do I create sub-users in DPD Insights?
How do I export my data from DPD Insights?
Read more
Export
What import costs need to be paid?
What is a HS-code (Commodity code)?
How do I get in contact with DPD?
Read more
DPD & Privacy
How do I get in contact with DPD?
Where can I find the nearest DPD depot?
Does DPD work with Track and Trace?
Read more
Contact us
Contact with DPD
To contact form
Home
/
Support
/
Frequently Asked Questions
