For consignees the purchasing process doesn’t end until they happily hold the parcel in their hands. This is why we do everything to make deliveries as uncomplicated and transparent as possible. With our Live-Tracking function and flexible redirection options, we provide consignees with full control over their parcel shipping.
Our customer service department is currently very busy. Therefore we need a little more time to answer your questions. Follow your parcel through the myDPD app or the online portal.
Not at all! You decide when and where we deliver your parcel. If at any time you aren't at home, our options for changing the delivery mean you will never again miss a parcel.
Simply give us a Safe Place online and we’ll leave your parcel in a safe place of your choice (e.g. in the garage). This is all you do:
- Select “Deliver to a safe place” from the redirection options
- Specify the safe place of your choice (e.g. “on the terrace”)
- Then if you're not at home we'll leave the parcel in the specified location
Redirect your parcel to a local Pickup parcelshop. This is all you do:
- Select “Specify Pickup parcelshop” from the redirection options
- Find a suitable nearby parcel shop - We’ll deliver the parcel to the parcel shop you have specified
- We will then deliver your parcel there
Have the parcel delivered on a different day. This is all you do:
- Select “Change day” from the redirection options
- In the calendar simply click on your preferred day
- We’ll deliver your parcel on the day you specify
Quickly grab your parcel number. After all, this is all you need to track your parcel in real time! The live-tracking function shows you exactly where the driver is at all times and how many stops are left before ringing your doorbell. It is that easy!
Quickly grab your parcel number. After all, this is all you need to track your parcel in real time! The live-tracking function shows you exactly where the driver is at all times and how many stops are left before ringing your doorbell. It is that easy!
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