DPD customer service

Each parcel has a special parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number.

As a DPD customer, you’ll receive a login for DPD Shipping Report. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here. If you don’t have a login, please don’t hesitate to contact us. 

Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.

As of 1 January 2023, the fuel surcharge is being replaced by the energy surcharge. More information can be found here.

No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.

For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:

• Jewellery, precious stones and precious metals

• Coins and banknotes of any kind

• Any form of payment instrument (credit cards, uncrossed cheques, etc.)

• Artworks

• Legally prohibited publications of any kind

• Alcohol (with the exception of alcoholic drinks)

• Perishable or frozen foods

• Plants

• Animals, living or dead

• Illegal drugs

• Firearms

 Further information on excluded goods is available in our general terms & conditions.

Feel free to contact us. You can already dive deeper in our services if you like.

You can drop the package in any pickup parcelshop. To find your nearest parcelshop is in your area, see our Pickup parcelshop finder.

You can create the parcel label via our online shipping tool DPD Web Parcel. Next, stick the label on your parcel and bring it to a Pickup parcelshop closeby.

Sorry, unfortunately we aren\'t able to deliver to P.O. Boxes.

Please report this as quickly as possible to our Customer Care center.

Fill in the form or call us +352 39/53.39.28.

This is available from stationery shops, supermarkets or DIY stores. Often they will let you have cardboard boxes and other packaging material free of charge. In order to ensure trouble-free shipping it is essential to use the right packaging material.

More information about packaging.

If the consignee can\'t be located, the driver leaves a notification card in the consignee\'s letter box after the first delivery attempt. The driver will drop off the parcel at a Pickup parcel shop where it will be stored for 7 working days. After that, the parcel will go back to the hub where it finally will be returned to sender.

For a 2B sending, the driver will make three delivery attempts. In case non of the deliveries was successful, the parcel will be shipped back to sender.

Parcels which you ship with DPD are automatically insured to a goods value of up to €520. Business customers have the additional possibility of arranging for higher insurance on demand. Please note that higher insurance can only be concluded for individual orders. You can require a higher insurance here.

If you use the Predict service, DPD will inform the private consignee in advance about the day on which the parcel is scheduled for delivery. If the day in question is not convenient, the consignee can change the day anywhere up to one hour prior to delivery. All the consignee has to do is follow the link in the notification (SMS or email) sent by DPD in order to change the delivery date.

The consignee can have the date and address of delivery changed and

• collect the parcel from their nearest Pickup parcel shop,

• have it delivered on a different day,

• have it delivered to a different address, or

• have it deposited at a safe location.

On the day of delivery itself, the consignee will be informed by email or SMS of the one-hour time window in which the parcel will arrive.

A number of goods are excluded from shipping with DPD, for example live animals, firearms or especially valuable precious metals. For full details of the goods which are excluded from shipping with DPD please see our general terms and conditions.

• Jewels, precious stones, precious metals, pearls

• Securities (coins, banknotes, bills of exchange, bearer titles and other titles)

• Means of payment (credit cards, non-cleared checks, etc.)

• Artworks, antiques, unique articles

• Publications or audiovisual media prohibited by law

• Alcohol (excluding alcoholic beverages)

• Perishable or frozen food (unless via DPD fresh)

• Flowers and plants

• Animals, dead or alive

• Narcotics prohibited by law

• Firearms and explosives

• certificates, unique documents or passports

• pelts, carpets, wrist and pocket watches

• goods whose value exceeds € 13,000 per parcel

• prescription drugs and hypodermic needles

• decorative objects and leather goods with a value exceeding € 520 per package

• human remains, body parts or organs, medical or biological research material, medical waste

• tenders and related documents, contracts, test results and similar documents to be provided

Please complete the online form.

To counter the fluctuating and rapidly rising costs of fuel and energy sources for our fleet, DPD applies the energy surcharge for road shipments. Therefore the surcharge is based not only on current diesel prices but also on the development of electricity and gas prices on the market. The energy surcharge will be designed dynamically and will be charged per parcel

Click here for the current energy surcharge.