DPD customer service

Each parcel has a special parcel label number. With this number you can track the progress of your parcel online. Simply navigate to the DPD Track & Trace and enter your parcel number.

As a DPD customer, you’ll receive a login for DPD Shipping Report. This portal gives you a complete overview of your shipments as well as your shipment history. Try connecting here. If you don’t have a login, please don’t hesitate to contact us. 

Our drivers make two delivery attempts as standard. if the consignee is not present at the address, the driver will leave a note in the letterbox. The driver will then attempt to deliver the parcel again on the next working day. If the consignee is absent once again, the driver will leave another note in the letterbox. The note explains how the consignee can obtain the parcel.

As of 1 January 2023, the fuel surcharge is being replaced by the energy surcharge. More information can be found here.

No. We only accept parcels that are ready for shipment. For DPD to safely transport a parcel, it must be properly packed before we can accept it.

For our own protection and the protection of our customers, there are some goods we cannot store or send. First and foremost these are objects that are classed as hazardous under national and international laws. Also excluded from transport are any items that might represent a danger to people or other goods being transported, on account of their characteristics or their packaging. Also excluded from transport are:

• Jewellery, precious stones and precious metals

• Coins and banknotes of any kind

• Any form of payment instrument (credit cards, uncrossed cheques, etc.)

• Artworks

• Legally prohibited publications of any kind

• Alcohol (with the exception of alcoholic drinks)

• Perishable or frozen foods

• Plants

• Animals, living or dead

• Illegal drugs

• Firearms

 Further information on excluded goods is available in our general terms & conditions.

Feel free to contact us. You can already dive deeper in our services if you like.

You can drop the package in any pickup parcelshop. To find your nearest parcelshop is in your area, see our Pickup parcelshop finder.

You can create the parcel label via our online shipping tool DPD Web Parcel. Next, stick the label on your parcel and bring it to a Pickup parcelshop closeby.

Sorry, unfortunately we aren\'t able to deliver to P.O. Boxes.

Please report this as quickly as possible to our Customer Care center.

Fill in the form or call us +352 39/53.39.28.