Terms of transport.

You wish your parcels to reach their destination securely and fast – the following tips and tricks will make sure they do.

Terms of transport.

You wish your parcels to reach their destination securely and fast – the following tips and tricks will make sure they do.

Support - DPD - Versandbestimmungen - Reibungsloser Versand

Efficiently organised: our terms of transport

What you need to keep in mind for your parcel shipping?

Information for trouble-free shipping

Packing instructions: Every parcel must be packed securely so that it is suitable for automated sorting and transport.
Exclusions from shipment: there are some goods we can't transport, such as live animals, weapons and especially valuable goods such as precious metals and gems.
Weights and dimensions: parcels can have a maximum weight of 31.5 kg, a maximum girth (combined circumference + longest side) of 300 cm and a length (longest side) of 175 cm. Would you like to know if your parcel has the right dimensions? Simply use our parcel size calculator.

Goods we do not transport

Parcels which are not packed and marked in accordance with Article 2 of the General Terms and Conditions; two or more parcels packed together (glued to each other) with only one parcel label; all parcels that are not in accordance with the parcel dimensions defined in Article 2.1. of General Terms and Conditions.

The parcel must have the following dimensions in order to be accepted for transport:

Max. weight: 31.5 kg
Max. length: 175 cm
circumference + length of the longest side (max 175 cm) = combined dimensions: 300 cm

circumference = 2 x (height + width)

Explosive and flammable articles or articles the reception of which is associated with hazards to other parcels, DPD facilities, equipment and means of transport or to human life and health including, but not limited to: hazardous waste, medical waste, needles and syringes, firearms, weapons, ammunition, explosives, fireworks, chemicals, acids, corrosive or irritating substances.
Batteries - zinc carbon and alkaline batteries.
Works of art, jewellery (including watches worth up to €520,00), precious metals (including gold or silver articles), precious stones, pearls, glass or articles (or part of articles) made of glass, porcelain, earthenware (clay pots) or similar articles, antiques, carpets, furs or other valuables.
Money, coins, collector coins and postage stamps.
Documents that can be a substitute for money or goods (for example, checks, vouchers of defined nominal value, credit approvals, bonds, shares, banknotes and securities equivalent to tickets or betting slips, personal documents).
Parts of the human body or remains, live or dead animals, fish or birds, or any living organisms (including seeds, trees or plants), as well as frozen and perishable food.
Goods which require a temperature regime during transport.
Tender documentation (contracts, projects, tenders, ...).

Automobile parts - bumpers, hoods, doors, turbines, car windows, ...
Food that requires a temperature regime and dry ice, fresh fruits and vegetables, fresh meat.
Furniture (doors, tables, benches, cabinets, awnings, parasols) – we can transport only furniture that meets DPD standards and if it is in the original packaging.
Engines - marine, car engines, scooters.
Car batteries.
Barrels, water tanks 1000 l.
Fitness equipment (treadmills, orbitrek, ...), unless the parcel is in line with DPD standards.
Mattresses - only rolled and adequately packed.
Cement (silicate, aluminite packed in bags of 25 kg and 50 kg), lime (live and slaked lime).
Household appliances - refrigerators, dish washing machine, ovens, washing machines, professional hoods, … unless the parcel is adapted to the DPD standard
Sinks - built-in, stainless steel, granite.
Motor oils - for gasoline engines, for diesel engines, mineral, semi-synthetic, synthetic; in canisters, barrels, cans, ...
Parcels containing goods value higher than €13,000.00.
Televisions or monitors with a screen larger than 37 inches.
Tenders, retraining documents (in the context of contract) and copies of exams.
Medical products - reagents, drugs.
Paints - paints for fences, facades, walls, textile, paints based on glue…
Varnishes - water varnishes, oil varnishes, acrylic varnishes, polyurethane varnishes, ...
Adhesives - synthetic adhesives, vegetable adhesives, one-component, two-component adhesives, ...
Flowers, stems, garden, indoor flowers, underground stems, bulbs, ...
Satellite dishes,
Small household appliances, TVs, heaters, radiators, mobile phones, tablets, laptops, computers, monitors – shipping is possible provided that the items are packaged in their original factory packaging.

Goods we transport under certain conditions

Goods excluded from transport - prohibited content in certain European countries

Instructions for sending parcels for private customers

Given the increasing need for private customers to send parcels abroad, as well as within the Republic of Croatia, private customers who send such parcels often don’t pre-insure goods. Since it is common that in such parcels, in most cases, goods are sent without proof of value or valid invoice, and these parcels usually contain used clothing and/or homemade food, in the case of damage there is no possibility of compensation for damage from the insurance company or from the depot where the damage occurred. Therefore, the client is not entitled to compensation for the value of goods in the parcel caused by the damage or loss of the parcels.

DPD Croatia has signed a contract with the Wiener insurance company, more precisely company Europosredovanje and offers private consignors/consignees the possibility of additional private insurance of contents. In case of damage or loss of the parcel, consignor/consignee is entitled to compensation for damage. In this case, DPD refers to Article 12.11. of the General Conditions which says:

“In case of sending a parcel with private contents, for which the Sender does not have an invoice as proof of the purchase value of the goods, the Service Provider offers additional insurance at an extra charge, depending on the current valuation of the value of the content. In the case of sending a parcel containing private used items, the Service Provider offers additional insurance at an extra charge, which also depends on the current valuation of the value of the content.”

If the consignor/consignee decides for additional insurance, it is necessary to forward the list of parcel contents, along with their value, to the e-mail [email protected]. The consignor/consignee will be contacted by Europosredovanje with the insurance offer.

Private customers who send items such as food, beverages, tobacco or cigarettes to the United Kingdom (Wales, Ireland, Scotland, England) should be aware that there is a risk of customs confiscating parcel contents. Also, DPD UK doesn’t support the transport of such content, and in that case, the consignor is sending such goods at its own risk.

In the event of loss, damage or confiscation of a non-insured parcel, DPD Croatia is not liable for the cost of damage. The consignor is sending the goods at its own risk.

Homepage / Support / Terms of transport

Terms of transport.

Terms of transport.

Efficiently organised: our terms of transport

Information for trouble-free shipping

General terms and conditions.

General terms and conditions.

GTC

Company policy