Where is my parcel?
Predict by DPD
No more missed parcels.
Where is my parcel?
No more waiting for parcels - thanks to Predict
With our delivery notification and Live-Tracking, you no longer need to waste time waiting for parcels. On the day of delivery we inform you down to the last hour exactly when your parcel will arrive! During Live-Tracking the time window even runs down to 30 minutes.
What makes our service so special:
- Full information flows to make sure the first delivery attempt is successful, our Predict service tells you the exact hour when your parcel will arrive.
- Live-Tracking: On the delivery day you can track your parcel on an online map and you can even see the number of stops the driver still has to make!
- Delivery preferences. Not at home? Simply give us a deposit okay and we will leave your parcel where you specify or the parcel can be redirected, for example to a parcel shop.
Delivery preferences. You can change the day or place of the delivery with one click.
You decide when and where we deliver your parcel. If at any time you aren't at home, our options for changing the delivery mean you will never again miss a parcel.
Delivery to a safe place
Simply choose delivery to a safe place and we’ll leave your parcel in a safe place of your choice (e.g. in the garage). This is all you do:
- Select “Delivery to a safe place” from the redirection options
- Specify the safe place of your choice (e.g. “on the terrace”)
- Then if you're not at home we'll leave the parcel in the specified location
As a registered user, you can specify the deposit okay as your delivery preference, and we then apply this option for all future parcels.
Specifying a Pickup parcelshop
Redirect your parcel to a local Pickup parcelshop. This is all you do:
- Select “Specify Pickup parcelshop” from the redirection options
- Find a suitable nearby parcel shop - We’ll deliver the parcel to the parcel shop you have specified
- We will then deliver your parcel there
As a registered user you can specify a favourite parcel shop as your delivery preference, and we will apply this option for all future parcels
Changing the day
Have the parcel delivered on a different day. This is all you do:
- Select “Change day” from the redirection options
- In the calendar simply click on your preferred day
- We’ll deliver your parcel on the day you specify
Pickup - The place where the parcels will wait for you.
Pickup - The place where the parcels will wait for you.
Do you need to pick up your parcel and don’t want to be dependent on courier’s arrival? Make use of Pickup and you can pick up your parcel when it is suitable for you.
- When ordering a transport select "delivered to Pickup"
- Or in an interactive SMS choose to take in the Pickup.
- When the package is delivered to Pickup will receive an SMS with information when you can pick up the package.
- Deposition of the parcel in the Pickup within 7 calendar days.
DPD parcel lockers - available 24/7.
A network of self-service DPD parcels lockers allows consignees easy and convenient pick up of their parcels where and when suits them best!
DPD parcel lockers - available 24/7.
A network of self-service DPD parcels lockers allows consignees easy and convenient pick up of their parcels where and when suits them best!
C.O.D. payment vi the Monri WSPay payment system
C.O.D. payment vi the Monri WSPay payment system
The trend of online shopping is currently increasing rapidly and it is to be expected that this trend will continue in the future.
One of the most wanted DPD services is Cash On Delivery - C.O.D. In order to provide you the ultimate user experience, with the possibility of C.O.D. paying, we offer a special convenience for this type of service - online payment through a secure online credit card authorisation system, WSPay. With online payment with Mastercard®, Aircash Mastercard®, Maestro®, Visa®, Diners® cards, KEKS Pay app but also with Aircash - the first Croatian digital wallet, DPD makes delivering parcels even simpler! Now you can pay your parcels online when you get a notification that the parcel is on delivery or when the courier has already arrived at your address.
Payment is possible on a one-time or instalment basis (up to six instalments). Installment payment is currently possible for the following cards: Mastercard (Zagrebačka banka), Erste - Diners, PBZ - Visa Premium.
Contactless C.O.D. card payment
With the help of Worldline's Tap on Mobile application, cash on delivery payments are instant and easy. Tap on Mobile enables a simple process of payment when the courier arrives at the home address. All the recipient needs to do is tap the card on the courier 's scanner to pay for the parcel and enter the PIN if necessary.
Payment confirmation will be sent to the recipients e-mail address or via SMS.
Payment can be made in one instalment with one of the following cards: Maestro, Mastercard, Visa or Diners.
Contactless C.O.D. card payment
With the help of Worldline's Tap on Mobile application, cash on delivery payments are instant and easy. Tap on Mobile enables a simple process of payment when the courier arrives at the home address. All the recipient needs to do is tap the card on the courier 's scanner to pay for the parcel and enter the PIN if necessary.
Payment confirmation will be sent to the recipients e-mail address or via SMS.
Payment can be made in one instalment with one of the following cards: Maestro, Mastercard, Visa or Diners.
Live-Tracking: tracking your parcels in real time.
Our award-winning Live-Tracking function shows you exactly where your parcel is at any given time. And you know exactly when we'll be ringing your doorbell.
Our returns service
Our returns service
Sometimes things don’t fit. All the shops and companies that ship parcels with us can offer you an uncomplicated returns service. From our mobile parcel label via one-touch returns to the option of printing your own label – our innovative returns options make it easy to send back parcels.