How can we help?
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Shipment
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What types of services does DPD provide?
DPD Hong Kong provides 4 differentiating services:
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DPD Business
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DPD Home
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DPD Shop
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DPD Handcarry
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Hub-ez*
*Hub-ez is our E-Commerce platform which allow customers to further access various e-commerce logistic solutions.
Signature Services DPD Pickup & Predict are available for customers who use Hub-ez and choose ezEurope Home & Shop solution into EU at the moment.
How do I order a collection? Can I order it online?
You can either contact by directly calling our hotline +852 2620 0289 or log in to Hub-ez to order a collection request online.
Where can I find the prices of each service?
You can find inquiry form on our website, or please contact our sales for latest quotation.
Which payment methods can I use？Can I pay online?
Regarding the payment method, please consult the sales staff who contact you directly.
What’s a parcel’s maximum weight and size limits?
Regarding the shipping dimension requirements, please contact our sales staff who will contact you directly.
How does DPD calculate volumetric weight?
Length (cm) x Width (cm) x Height (cm) / 5000 = Volumetric Weight (kg)
Do I need DPD account to use DPD’s service? How do I create an account?
What if I don't know the destination postal code?
If you are unclear about the destination zip code, please check with your recipient or contact us.
Are there any special regulations for DPD's package of goods?
Regarding the special regulations requirements, please contact our sales staff for more details.
What shipping documents do I need to provide?
- Commercial Invoice
- Shipping Label
- Battery Statement MSDS
- Tax Documents
Which countries does DPD ship to?
We ship globally, contact us for more details.
Currently for ezEurope service areas are: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania, Slovakia, Slovenia, Sweden, Croatia, France, Italy, Portugal, Spain, the United Kingdom and Ireland.
Which ZIP codes are considered as remote areas by DPD?
Regarding remote areas, please check with our sales for more details.
Which goods are prohibited products?
Please refer to our list of prohibited goods in the customer zone page.
Are both of consignees’ email address and phone number mandatory?
Both information are highly recommended as phone number will be the first contact points used by the couriers when they deliver. But e-mail address is mandatory, for customs clearance purpose.
What are ezEurope's main import gateways?
There are 3 main import Gateway in Europe: London (LHR); Paris (CDG); and Amsterdam (AMS).
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Online System
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Can I cancel or change my shipment online? Can I change the type of service for the package I sent?
Yes you can change or cancel your shipments online if you use Hub-ez, otherwise please contact us.
How do I change the delivery address of my shipment?
For countries with predict service, the recipient can change the delivery address. Contact us for more details.
Which browsers are supported?
You can access our website through IE8, Safari6, Firefox33, Chrome37 and all the latest browsers.
Can I consult about the service on the DPD website?
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Track & Trace
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How can I get tracking information of my shipments?
You can check your shipment details on the DPD Hong Kong homepage by tracking number.
How do I know if my goods have been signed?
Enter your tracking number and you will get the latest information on whether the goods are signed.
What if the tracking information shows that the package has been signed but the consignee has not received the goods?
Please confirm with the recipient first, if you have any questions, please contact us.
What should I do if my package is delayed? How does DPD notify me?
No notification will be sent, if you have any questions please contact us.
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Other
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How does DPD notify me if the consignment is lost or damaged, how to apply for a claim?
Please contact us, our customer service staff will help you complete the claim application process.
How do I make a complaint?
You can fill out the complaint form online through our website or call our customer service hotline.
What is the limit between low value and high value in Europe countries? Are there any special regulations for customs clearance?
With the new IOSS (Import One-Stop Shop) regulations for EU taking place, please contact us for more details.