Tips & Tools for trouble-free shipping
Customer Zone
Packing in general
Packing in general
For the secure transport of your goods the packaging must be suitable for the weight of the parcel's contents. The packaging needs to be able to withstand the strains of automated and mechanical sorting, handling and transport operations. Parcels packed together as a bundle are excluded from transport.
Outer packaging
The outer packaging should be tightly closed and well sealed with adhesive tape along all edges. None of the parcel's contents should stick out of the packaging. Please make sure that your goods are fully packed in a cardboard box which is square or rectangular in shape.
Compared to sales or presentation packaging, specially designed packaging has a protective function which makes it suitable for transport purposes. Before re-using them you should check any used outer packaging, seals and padding for damage and, if necessary, repair or replace them. Please make sure that you remove any existing barcodes, and that the addresses of the shipper and the consignee are clearly readable.
If you use shrink wrap film, make sure that the in the area of the parcel label is smooth and without any lettering obstructing the label to ensure readability and quick scan when we process the shipment.
Outer packaging
The outer packaging should be tightly closed and well sealed with adhesive tape along all edges. None of the parcel's contents should stick out of the packaging. Please make sure that your goods are fully packed in a cardboard box which is square or rectangular in shape.
Compared to sales or presentation packaging, specially designed packaging has a protective function which makes it suitable for transport purposes. Before re-using them you should check any used outer packaging, seals and padding for damage and, if necessary, repair or replace them. Please make sure that you remove any existing barcodes, and that the addresses of the shipper and the consignee are clearly readable.
If you use shrink wrap film, make sure that the in the area of the parcel label is smooth and without any lettering obstructing the label to ensure readability and quick scan when we process the shipment.
Shipping label
Shipping label
All the relevant parcel shipping label(DPD parcel label, company address sticker) should be applied to the upper (largest) surface of the parcel - if possible next to each other and without overlapping. Please make sure that the DPD parcel label is not covered by packaging string or markings or obstructed by older obsolete shipping labels to ensure readability.
Consignee address
Please make sure that the consignee address is correct and clearly marked. In the case of domestic and international parcels, the telephone number should be added to the consignee address.
Consignee address
Please make sure that the consignee address is correct and clearly marked. In the case of domestic and international parcels, the telephone number should be added to the consignee address.
Volumetric weight
Volumetric weight
Airfreight parcels are priced on the basis of volumetric weight in cases where this exceeds the actual weight in kg. The volumetric weight indicates how much space a parcel occupies within the aircraft in relation to its weight and, in the interests of economic and ecological loading of passenger aircraft, is calculated using the following formula:
Length (cm) x width (cm) x height (cm) / 5,000 (cm3/kg) = volumetric weight (to the nearest kg)
The volumetric weight is relevant to most services that we offer.
Maximum Dimensions and Weight
The maximum dimensions / girth / weight for individual parcels are subject to the services you select as we offer a wide range of services. Check with our sales team for a more in-depth information.
Maximum Dimensions and Weight
The maximum dimensions / girth / weight for individual parcels are subject to the services you select as we offer a wide range of services. Check with our sales team for a more in-depth information.
Fuel Surcharge
Fuel Surcharge
Fuel Surcharge is for international express shipments, calculated based on the variable monthly average spot price for kerosene / jet fuel. It is applied additionally to the total shipping fee.
