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Predict is an intuitive and interactive delivery experience that helps you build customer loyalty

With Predict service, we provide your consignees with a tailored delivery solution that informs them of the time slot during which they will be delivered, and allows them to modify their delivery option if they are absent.

 

 

The customer journey

  1. When placing an order on your website, in order to benefit from the Predict delivery service, your customer will give you their mobile number and e-mail address, which we will need to interact with them.
  2. Once the order has been prepared, the data related to this delivery are sent to us.
    We will notify your consignee by SMS and email as soon as we handle the parcel.
  3. Of course, your customer can track his or her parcel at any time on dpd.fr and get online help if necessary.
  4. On the day of the scheduled delivery, the consignee receives an SMS and an email indicating the delivery time slot and the secure delivery code.
  5. The parcel is delivered within the time slot indicated, following the security instructions for a contactless delivery that is completely safe for the delivery person and your recipient.

The customer journey

predict_informations_cles predict_informations_cles
  1. When placing an order on your website, in order to benefit from the Predict delivery service, your customer will give you their mobile number and e-mail address, which we will need to interact with them.
  2. Once the order has been prepared, the data related to this delivery are sent to us.
    We will notify your consignee by SMS and email as soon as we handle the parcel.
  3. Of course, your customer can track his or her parcel at any time on dpd.fr and get online help if necessary.
  4. On the day of the scheduled delivery, the consignee receives an SMS and an email indicating the delivery time slot and the secure delivery code.
  5. The parcel is delivered within the time slot indicated, following the security instructions for a contactless delivery that is completely safe for the delivery person and your recipient.

What Predict can do for you

warning

Reduces complaints about delivery problems

Temps

Saves you time and simplifies the management of your deliveries

Positif

Enhances your image and your products through fast and successful delivery

The benefits for your customers

For your customers, Predict provides the optimum delivery experience :

espace en ligne dédié
avantage choix de livraison
avantages notifications predict
Desktop

A dedicated online space
They can organise their deliveries quickly and easily via a dedicated online space: the Consignee Space

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Numerous delivery options
DPD France They have up to 6 delivery possibilities at their disposal: at home, to a pickup point, to another address, to their workplace, to a neighbour or in a DPD France depot.

App

Convenient notifications
They are notified by text message and email when their parcel is sent out for delivery.

Your parcels must comply with standards for optimal industrialised processing. This standard guarantees you cost savings, processing quality, increased productivity and the safety of your goods.

DPD France ensures the transport of parcels and documents, in compliance with the following standard :

  • Dimensions : 3m developed area and 2m maximum length.
  • Weight: 30kg per parcel maximum.

In order to benefit from Predict delivery and interaction with your customers, it is essential that you provide us with their mobile phone number. Data will be transmitted either via EDI or via our labelling station.

The Predict service gives your recipients more freedom and autonomy concerning their deliveries thanks to a wide choice of rescheduling options if they are absent :

 

Pickup point

Delivery to a Pickup point

Your consignees can choose to have their parcels delivered to one of the 6,800 pickup points in the Pickup network, close to their home or office.
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Delivery to a neighbour

Even more flexibility and convenience for your recipients, who can have their parcel to be delivered to a neighbour's home.

Autre adresse

Delivery to another address

Would your customer like to receive the delivery at another address? No problem! All they have to do is select this option and enter the new delivery address in their dedicated delivery space online

Delivery to the workplace

Your consignees can choose to have their parcel delivered to their place of work.
Agence DPD

Collection from a DPD depot

We give your customers the option of picking up their parcels from one of the 60 depots in the DPD France network.
Kalender -DPD- e-Commerce

Delivery on another date

Your recipients can postpone the delivery of their parcels to a later date, up to 5 working days.

Your options

.DPD's contractual liability is set out in the General Terms and Conditions of Sale, based on the provisions of the French Transport Code (Decree no. 2017-461 of 31 March 2017), the Convention on the Contract for the International Carriage of Goods by Road (CMR) of 19 May 1956, the Warsaw Convention of 12 October 1929 and the Montreal Convention of 28 May 1999.

In the event of loss, deterioration or any material damage resulting in the total or partial destruction of the parcels and goods entrusted to the company, DPD and its insurers are liable for up to €33 per kilo, with a maximum of €1,000 per parcel.

The Predict delivery service is available in 22 European countries with the DPD CLASSIC service offer.

Offer your European customers the very best delivery experience: they will receive their parcels where and when they want.

Depending on the delivery services chosen and the habits of recipients in different European countries, certain rescheduling or delivery options (postponement, email/text-message notification, etc.) are not available with Predict.

Become a customer