Why does my parcel tracking show "parcel number unknown"?

If your parcel number appears as "unknown", don't panic, this most likely means that your parcel has not yet been handed over to DPD France by the sender. We advise you to wait a few hours and then try again. Your parcel tracking service should then show you the route your parcel has taken.

If, despite this, your parcel number continues to appear as "unknown", this indicates that the parcel number that was entered is incorrect or is not in the DPD France network.

Please contact your sender for further information if necessary.