myDPD for Business offers two user roles: the Customer Administrator, who has extensive permissions, can create Standard Users, manage customer account numbers and delegate authorisations. Standard Users, created by the Customer Administrator, have assigned permissions and specific customer account numbers. These roles ensure flexible management of authorisations.
To create a new user, go to the "Settings" section, then click on "+ New user". Enter their details (first name, surname, e-mail address, telephone number), assign customer account numbers, and select specific permissions to personalise the user's access;
To modify a user, go to the "Settings" section, where you'll find a complete list of all your users, and click on the pencil icon to modify the selected user. You can adjust customer account rights and manage user permissions by modifying the user's file.
No, it is not possible to change the e-mail address of an existing user.
To change the user who is an administrator, the existing administrator can choose to replace himself with a standard user. This situation may arise, for example, if the administrator no longer wishes to be an administrator or leaves the organisation.
To delete a user, go to the 'Administration' section, where you will find a list of all your users. Click on the bin icon next to the user you wish to delete and confirm the action.
You can set up various access rights for your users within the administration. This includes permissions for parcel tracking (including access to proof of delivery, data export, reports, and redirection options), shipment creation (including label creation, pick-up and collection requests) and customer account management.
If you or your colleague have not received an account activation email, please contact your sales representative to resolve the situation.