Frequently asked questions

If the consignment is in delivery, we will notify the recipient by SMS or e-mail of the delivery time with a 1 hour accuracy. If the proposed time is not suitable for the recipient, the time and place of receipt can be changed via the notification. Changes usually occur the next business day. We recommend that the customer always makes changes via self-service, because the DPD customer service cannot offer the recipient any alternatives other than those specified in the self-service.

Delivery times.

We try to deliver all goods on the first attempt. If the courier cannot reach the recipient at the address or by telephone, the parcel will be automatically forwarded to a DPD parcel locker. If the consignment does not fit in the locker, it will be forwarded to delivery again if the contact information is correct. If the courier cannot contact the recipient in the second delivery, the consignment is taken to the depot, where it is stored for 7 working days. After seven working days the parcel will be sent back to the sender.

Each consignment has a unique 14-digit parcel number.

Track the parcel’s journey here.

With DPD, you can choose additional options that are just right for you when sending domestic and international parcels. You can send your parcels according to the needs of your company.

Additional domestic delivery options:

• Greater insurance

• C.O.D.

• Document return

• Hazardous goods

• Collection request

• Collection upon delivery

• Saturday delivery

• ID check

• One-off consignments

Additional international delivery options:

• Greater insurance

• C.O.D.

• Collection request

• Hazardous goods

Did something happen to your consignment during transportation?

File a claim here.

The DPD parcel label performs several functions at once: it is a source of information regarding where the parcel comes from and where it is headed to; the basis for the transport contract; spedition order; proof of insurance, and basis for invoicing. The parcel label holds all the relevant information, meaning that one label per parcel is sufficient.

Learn more about DPD shipping materials.

Courier parcels:

max 31.5 kg.

Parcel locker parcels:

in Baltics max 31,5 kg, rest of Europe 20 kg (except Portugal 10 kg).

Transport costs can only be calculated accurately if all the information required for delivery is available. This is the only way to avoid unnecessary surcharges for parcels that have not been properly weighed or measured. If it is not possible to determine prior to shipment, whether the consignment is within the permitted weight and dimension limits, additional handling fees for an oversized consignment may be added.

DPD reserves the right to change the fee if the sender\'s parcel data differs from the measurements made.

DPD has developed several tried-and-tested solutions for domestic and international delivery so that your parcels could reach their destination quickly and reliably.

Currently, our customers can choose between the following services:

• CLASSIC

• EXPRESS

• PALLETS

• Additional services – read more here.

Unfortunately, it is not possible to send goods to the post office with DPD. Consignments can be sent to a DPD parcel locker or home/workplace address with a courier.

Parcels within the EU are transported based on the parcel label. Various documents are required for shipment outside the EU (in addition to Norway and Switzerland).

Depending on the type of goods and the customs requirements of the importing country, they are as follows:

Commercial invoice

The commercial invoice must be sent with the parcel which is shipped to a country outside the EU. A commercial invoice is used in cases where the goods hold commercial value. A pro forma invoice is used in cases where the goods hold no commercial value.

Movement certificate

A movement certificate EUR-1 is a priority document for goods manufactured in the EU and is usually used to calculate the import duty to be paid by the consignee. The EUR-1 certificate is valid for the movement of goods within the European Economic Area and in several African, Caribbean and Pacific countries, among others.

Export declaration

All consignments with a value above €1,000 sent outside the EU must be accompanied by an export declaration. If the value is above €3,000, the customs authority responsible must process the documents in advance.

Read more about customs formalities here.

No, couriers do not provide a packaging service. We only accept consignments that are already packaged. For the safe transport of the goods, please package the consignments correctly, according to our packaging instructions.

Learn more about how to package properly.

If the consignment is not packed correctly, there is a risk that the consignment will break during transport. The consignment must be able to withstand shocks and vibrations during transport. It is therefore important to package your consignment properly.

Outer packaging

Always use high-quality packaging that is strong enough for the contents. Make sure the package is large enough for filling material. If there are old labels on the packaging, they must all be removed.

Inner packaging

Filling material must be added in such a way that the contents of the parcel cannot move around in the box. Fragile and easily damaged goods must be packaged separately. The contents of the parcel must be protected on all sides with filling material and a fragile consignment label must be attached to the outer package.

Read more about packaging here.

Yes. DPD\'s international parcel services allow you to quickly and reliably reach more than 230 countries worldwide. By using the classic service, the parcel will reach its destination in Europe in up to 6 working days.

The following service options are available:

• Greater insurance

• C.O.D.

• Collection request

• Hazardous goods

DPD does not offer a customs declaration service.

Read more about customs formalities here.

DPD finds the right solution for all shipping requests within Estonia.

• Classic service: if you want to send parcels reliably and affordably by providing a service to your customers that offers outstanding value for money.

• Express service: if the consignment must be delivered particularly fast, i.e. next day delivery.

• DPD provides special offers that ensure that sending your company\'s special deliveries is easy, fast and secure.

Each consignment can be tailored to individual needs by using the following service options:

• Greater insurance

• C.O.D.

• Document return

• Hazardous goods

• Collection request

• Collection upon delivery

• Exchange service

• Saturday delivery

• ID check

• One-off consignments

DPD automatically insures each courier parcel at the value of €520. If necessary, customers can take out additional higher insurance of up to € 13,000 per parcel. Maximum insurance of Pickup parcels is €265.

Commercial invoice – a list of goods sent with an invoice.

Every parcel sent to a non-EU country must be accompanied by a commercial invoice or pro forma invoice. A commercial invoice is used in cases where the goods hold commercial value. A pro forma invoice is used in cases where the goods hold no commercial value.

In both cases, the document shall contain the relevant details of the consignor and the consignee, together with a full description of the contents of the parcel and its value. The consignor shall sign the invoice and attach it to the parcel along with five copies. With DPD, you can conveniently create a commercial invoice online.

DPD does not sell packaging materials, but the materials can be purchased from various supermarkets, crafts stores and packaging centres.

If you want your parcel delivery to be seamless, we recommend packaging the consignments correctly.

DPD does not offer a packaging service for any consignments. All consignments must be packaged prior to shipment.