Transparent, honest, fair and compliant conduct is the foundation of management

Our goal is to follow ethical principles above all in our communication and conduct with each other, as well as with customers, partners and their employees.

As managers, we lead by example – by creating a safe, caring and ethical environment and a clear framework that helps all parties to understand what kind of conduct is right and what kind of conduct is condemnable.

We expect employees to understand and adhere to this framework in their daily activities and attitudes.

A sustainable, responsible and ethical culture means that we all share common values, treat each other with respect and act in a dignified and appropriate manner in every situation.

Transparent, honest, fair and compliant conduct is the foundation of management

Inimesed istuvad naeratades laua taga ja arutavad Inimesed istuvad naeratades laua taga ja arutavad

Our goal is to follow ethical principles above all in our communication and conduct with each other, as well as with customers, partners and their employees.

As managers, we lead by example – by creating a safe, caring and ethical environment and a clear framework that helps all parties to understand what kind of conduct is right and what kind of conduct is condemnable.

We expect employees to understand and adhere to this framework in their daily activities and attitudes.

A sustainable, responsible and ethical culture means that we all share common values, treat each other with respect and act in a dignified and appropriate manner in every situation.

ISO 9001 quality management system

ISO 9001 is an international quality management system standard focusing on the ability of organisations to deliver products and services of a consistently high quality. ISO 9001 helps organisations to continuously improve their performance, thereby increasing customer satisfaction and business efficiency.

DPD Estonia has been a holder of the ISO 9001 certificate since 2009.

ISO 14001 environmental management system

DPD Estonia’s ambitions go beyond fast and efficient parcel delivery to operations that are as sustainable as possible. The ISO 14001 standard helps organisations manage and improve environmental processes.

DPD Estonia has been a holder of the ISO 14001 certificate since 2013.

Sustainable cooperation agreement

DPD Estonia is committed to responsible and ethical operations and expects the same of its partners. The sustainable cooperation agreement describes the principles and duties that apply to all business partners, including carriers. Duties include human rights, occupational safety, environmental responsibility, conflict prevention and ethical management.

The agreement encourages partners to follow fair working practices, protect human rights and avoid unethical behaviour.