Shipments to Europe

Q: When will my parcel arrive?

If the consignment is in delivery, we will notify the recipient by SMS or e-mail of the delivery time with a 1 hour accuracy. If the proposed time is not suitable for the recipient, the time and place of receipt can be changed via the notification. Changes usually occur the next business day. We recommend that the customer always makes changes via self-service, because the DPD customer service cannot offer the recipient any alternatives other than those specified in the self-service. Delivery times.

Q: What happens if the courier cannot contact the recipient?

We try to deliver all goods on the first attempt. If the courier cannot reach the recipient at the address or by telephone, the parcel will be automatically forwarded to a DPD parcel locker. If the consignment does not fit in the locker, it will be forwarded to delivery again if the contact information is correct. If the courier cannot contact the recipient in the second delivery, the consignment is taken to the depot, where it is stored for 7 working days. After seven working days the parcel will be sent back to the sender.

Advantages of DPD on the European market

Sustainable approach

The first global parcel delivery company to have both its near and long-term CO2 emissions reduction targets approved by the Science Based Targets initiative (SBTi).

All consignments are insured

Goods sent in the DPD network are insured up to €520 per parcel, pickup parcels up to €265.

We deliver six days a week

We deliver six days a week (Monday to Saturday) according to the customer's needs.

Pickup network all over Europe

The DPD Pickup network includes more than 42,000 Pickup points all over Europe.

Our services

Our services

Courier for business customers
Consignments will be delivered to the destination in Europe within 1–2 working days, depending on the destination. Goods are transported door-to-door. Service for transporting standard consignments from business to business.

Courier to home or workplace 
The consignment is delivered by courier to your home, office or to your neighbour at a time convenient for you, at a place that suits you. We will inform you about the arrival time of your parcel with 1-hour accuracy If the time does not suit you, you can even redirect the parcel to a neighbour. Goods are transported door-to-door. Service for transporting standard consignments from a business to a private individual or from a private individual to a private individual.

DPD Pickup Network
DPD Pickup is a rapidly expanding network for sending and issuing parcels that includes outdoor parcel lockers and parcel shops. All DPD Pickup parcel lockers and parcel shops are located in easily accessible places. Service for transporting standard consignments from a business to a private individual or from a private individual to a private individual.


Parcel size	Height	Width	Depth	Max weight
XS	8 cm	18 cm	61 cm	20 kg
S	8 cm	43 cm	61 cm	20 kg
M	17 cm	43 cm	61 cm	20 kg
L	36 cm	43 cm	61 cm	20 kg

Height

XS	8 cm

S	8 cm

M	17 cm

L	36 cm

Width

XS	18 cm

S	43 cm

M	43 cm

L	43 cm

Depth

XS	61 cm

S	61 cm

M	61 cm

L	61 cm

Max weight

XS	20 kg

S	20 kg

M	20 kg

L	20 kg

Girth and Volumetric Weight Calculator

Height (cm)

Width (cm)

Length (cm)

The combined dimensions of your parcel are:

The volumetric weigth of your parcel:

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

You can use DPD to transport goods on pallets all over Europe. To transport pallets, choose a suitable service depending on your needs and destination.

If necessary, the pallet must be accessible by a forklift from all four sides (both forks of the lift must fit underneath the pallet and allow safe handling for the duration of transport). Consignments with an actual weight of more than 31.5 kg must be placed on a pallet. The conditions apply in the Baltics, Finland, Sweden, Denmark and Poland. To send elsewhere please ask for an offer!

Maximum permissible dimensions of a pallet delivered by us are as follows:


Pallet type	max length	max width	max height	weight
1/2 pallet	0.8 m	0.6 m	1.95 m (incl. pallet)	max 239 kg
EUR pallet	1.2 m	0.8 m	2 m (incl. pallet)	max 700 kg
FIN pallet	1.2 m	1 m	2 m (incl. pallet)	max 700 kg

max length

1/2 pallet	0.8 m

EUR pallet	1.2 m

FIN pallet	1.2 m

max width

1/2 pallet	0.6 m

EUR pallet	0.8 m

FIN pallet	1 m

max height

1/2 pallet	1.95 m (incl. pallet)

EUR pallet	2 m (incl. pallet)

FIN pallet	2 m (incl. pallet)

weight

1/2 pallet	max 239 kg

EUR pallet	max 700 kg

FIN pallet	max 700 kg

Collection request
Additional insurance

Collection of a consignment from a third person. The goods are collected from the address you request and delivered to you or your business partner’s address.

Our contractual customers can insure especially valuable consignments with additional insurance.

DPD for business customers. A reliable partner for your company. Easy management for employees.

Why choose DPD for business customers?

Convenient shipment environment

Place all of your company's orders in one shipment environment.

Transparent costs

Comprehensive overview of your company's monthly transport costs.

Clear instructions

Assign employees access to the company’s account that is specific to a department or employee.

Extensive network

DPD forms an international network but is also an expert in local markets.

How to send a parcel?

As a prepayment customer, you can register consignments via our e-service Telli.dpd.ee, where sending a parcel is easy, affordable and convenient.

If you cannot print out the parcel label yourself, you can print it out from a parcel locker or at a parcel shop by scanning the mobile parcel label from your smartphone.

In our e-service, you can place orders both through your user account and without logging in. The difference is that if you place an order under your user account, the history of all your consignments is recorded.