Do you have any questions?

Our DPD parcel locker finder will enable you to find parcel lockers and in your area. Simply enter your location or postcode into the search function in order to find out the location and address of your nearest parcel locker.

If you find that the parcel does not fit in the compartment, leave the locker door open and select “Open larger compartment” on the screen. Then close the open door. Next, select the new compartment size and pay the remaining fee. A new compartment will open; place your parcel in the compartment and close the door.

Parcels which are delivered to the DPD parcel locker are stored there for 7 calendar days (you will get a reminder on the 3rd day). Calendar days are every day of the week, including Sunday. After that the parcel is returned to the consignor.

If the consignment is in delivery, we will notify the recipient by SMS or e-mail of the delivery time with a 1 hour accuracy. If the proposed time is not suitable for the recipient, the time and place of receipt can be changed via the notification. Changes usually occur the next business day. We recommend that the customer always makes changes via self-service, because the DPD customer service cannot offer the recipient any alternatives other than those specified in the self-service.

Delivery times.

We try to deliver all goods on the first attempt. If the courier cannot reach the recipient at the address or by telephone, the parcel will be automatically forwarded to a DPD parcel locker. If the consignment does not fit in the locker, it will be forwarded to delivery again if the contact information is correct. If the courier cannot contact the recipient in the second delivery, the consignment is taken to the depot, where it is stored for 7 working days. After seven working days the parcel will be sent back to the sender.

Each consignment has a unique 14-digit parcel number.

Track the parcel’s journey here.

When you change the delivery location, please keep in mind that the parcel will probably reach you on the next workday, as the new location may not be on the delivery route of the initial courier.

As the consignee you decide when or where we deliver the parcel. You can choose from many different redirection options in order to have your parcel delivered the way it suits you best. Simply enter your parcel number, select the required option, e.g. delivery to a DPD parcel locker, and confirm your selection.

A parcel can be redirected and the details updated once the parcel has reached the destination country.

A parcel cannot be redirected to a DPD parcel locker if it does not meet the requirements of the locker. The parcel may be too large or come with an additional service (e.g. document return or recipient identification) that requires personal delivery to the recipient.

It's very important to apply the parcel label correctly when you send parcels. Your parcel label should always be applied to the largest surface of the parcel, where it can be clearly read. In addition you should not use parcel labels which are crumpled or difficult to read. Please remove all old labels.

No, couriers do not provide a packaging service. We only accept consignments that are already packaged. For the safe transport of the goods, please package the consignments correctly, according to our packaging instructions.

Learn more about how to package properly.

If the consignment is not packed correctly, there is a risk that the consignment will break during transport. The consignment must be able to withstand shocks and vibrations during transport. It is therefore important to package your consignment properly.

Outer packaging

Always use high-quality packaging that is strong enough for the contents. Make sure the package is large enough for filling material. If there are old labels on the packaging, they must all be removed.

Inner packaging

Filling material must be added in such a way that the contents of the parcel cannot move around in the box. Fragile and easily damaged goods must be packaged separately. The contents of the parcel must be protected on all sides with filling material and a fragile consignment label must be attached to the outer package.

Read more about packaging here.

To enter into a customer contract, please fill in the contract form on our website. We will contact you within one business day.

The more you send, the higher the discount percentage that will apply to the list prices. You will find the discount model in your customer contract and the discount rates will be applied automatically to the shipping invoice.

The shipping modules allow for delivery to Estonian and European destinations by courier and to parcel lockers.

Free shipping modules for the most common platforms: WooCommerce, Prestashop, Shopify, OpenCart, Magento. In addition, automatic API interfacing can be developed or third-party interfaces can be used: Montonio, Maksekeskus, Outvio and Voog.

Read more about the IT solutions.