Frequently asked questions

Our DPD parcel locker finder will enable you to find parcel lockers and in your area. Simply enter your location or postcode into the search function in order to find out the location and address of your nearest parcel locker.

If you find that the parcel does not fit in the compartment, leave the locker door open and select “Open larger compartment” on the screen. Then close the open door. Next, select the new compartment size and pay the remaining fee. A new compartment will open; place your parcel in the compartment and close the door.

Parcels which are delivered to the DPD parcel locker are stored there for 7 calendar days (you will get a reminder on the 3rd day). Calendar days are every day of the week, including Sunday. After that the parcel is returned to the consignor.

Please send our customer service at [email protected] the parcel number and your phone number for the message. The sender may have made a mistake entering the recipient’s details and our customer service can send a new message to the correct phone number.

A parcel can be redirected and the details updated once the parcel has reached the destination country.

A parcel cannot be redirected to a DPD parcel locker if it does not meet the requirements of the locker. The parcel may be too large or come with an additional service (e.g. document return or recipient identification) that requires personal delivery to the recipient.

There are some goods which can't be shipped via our parcel lockers. These include all goods which are prohibited in DPD's general terms and conditions.

 It is possible to send parcels in four sizes (XS, S, M, L) from a parcel locker.

XS: 8*18*61 cm S: 8*43*61 cm M: 17*43*61 cm L: 36*43*61 cm

Min size: A5 envilope. Weight: in Baltics max 31,5 kg, rest of Europe 20 kg (except Portugal 10 kg).

If the consignment is in delivery, we will notify the recipient by SMS or e-mail of the delivery time with a 1 hour accuracy. If the proposed time is not suitable for the recipient, the time and place of receipt can be changed via the notification. Changes usually occur the next business day. We recommend that the customer always makes changes via self-service, because the DPD customer service cannot offer the recipient any alternatives other than those specified in the self-service.

Delivery times.

We try to deliver all goods on the first attempt. If the courier cannot reach the recipient at the address or by telephone, the parcel will be automatically forwarded to a DPD parcel locker. If the consignment does not fit in the locker, it will be forwarded to delivery again if the contact information is correct. If the courier cannot contact the recipient in the second delivery, the consignment is taken to the depot, where it is stored for 7 working days. After seven working days the parcel will be sent back to the sender.

Each consignment has a unique 14-digit parcel number.

Track the parcel’s journey here.

Yes, you can also collect your parcel from some of our depots. However, this procedure is not usual and has to be implemented in consultation with the responsible depot.

Please note that parcels are only stored at the depot on a temporary basis and, as a rule, are not available there for longer than one day. Collecting your own parcel from the depot is therefore only advisable in the case of a return to the consignor, e.g. if we have failed to locate you at home several times or the parcel was not picked up from the DPD parcel locker within seven calendar days. Please be sure to contact our Customer Service department before coming to the depot: [email protected].

Parcels which are delivered to the DPD parcel locker are stored there for 7 calendar days (you will get a reminder on the 3rd day). Calendar days are every day of the week, including Sunday. After that the parcel is returned to the consignor.

Please send our customer service at [email protected] the parcel number and your phone number for the message. The sender may have made a mistake entering the recipient’s details and our customer service can send a new message to the correct phone number.

Oma paki asukohta ja teekonda saad jälgida iseteeninduskeskkonnas myDPD. Selleks pole vaja teha muud, kui sisestada saatjalt saadud pakinumber otsingusse (DPD pakinumber sisaldab ainult numbreid ning on 14 kohaline).

Kui sul on lisatud enda myDPD kasutajakontole telefoninumber ja e-posti aadressi, näed sulle saabuvaid pakke ilma pakinumbrit sisestamata. Sisselogides klõpsa valikul Minu pakid.

You can ask the parcel number from the Sender or you can find it from myDPD webpage. DPD parcel number consists of only numbers and has 14 digits.

All changes can be made until the parcel has reached you.

Whether you will be able to postpone the delivery to a specific time period depends on the region. You will see the specific options available to your selected region under the date changing options. If there is no suitable time period available, we recommend routing the delivery to a DPD parcel locker. You can get the parcel from there at a time that suits you, DPD parcel lockers are opened 24/7.

When a parcel is released from customs, it means that customs procedures have been completed but the parcel has not yet been handed over to DPD. Once the parcel has been handed over to DPD, it will be displayed in the myDPD self-service environment.

If the contents of the parcel are damaged when they reach you, you should first contact the consignor. We can only investigate the case and inspect the damage on the instructions of the consignor. As a consignor you can fill in a claim form in our homepage.

If the status of the parcel tracking has not changed for several days, please get in touch with our team. We will then be happy to support you.

Email: [email protected] Phone: +372 613 0012 Online form.

Customer service: Mon–Fri 8.00–19.00 Sat 9.00–17.00

When you change the delivery location, please keep in mind that the parcel will probably reach you on the next workday, as the new location may not be on the delivery route of the initial courier.

As the consignee you decide when or where we deliver the parcel. You can choose from many different redirection options in order to have your parcel delivered the way it suits you best. Simply enter your parcel number, select the required option, e.g. delivery to a DPD parcel locker, and confirm your selection.

A parcel can be redirected and the details updated once the parcel has reached the destination country.

A parcel cannot be redirected to a DPD parcel locker if it does not meet the requirements of the locker. The parcel may be too large or come with an additional service (e.g. document return or recipient identification) that requires personal delivery to the recipient.

You can reroute the parcel to any address where DPD's courier service is available, or a suitable DPD parcel locker in Estonia.

You can make up to 2 changes per parcel.

All changes can be made until the parcel has reached you.

DPD parcel number. DPD parcel number consists of only numbers and has 14 digits. You can ask the parcel number from the Sender or you can find it from myDPD webpage.

It's very important to apply the parcel label correctly when you send parcels. Your parcel label should always be applied to the largest surface of the parcel, where it can be clearly read. In addition you should not use parcel labels which are crumpled or difficult to read. Please remove all old labels.

No, couriers do not provide a packaging service. We only accept consignments that are already packaged. For the safe transport of the goods, please package the consignments correctly, according to our packaging instructions.

Learn more about how to package properly.

If the consignment is not packed correctly, there is a risk that the consignment will break during transport. The consignment must be able to withstand shocks and vibrations during transport. It is therefore important to package your consignment properly.

Outer packaging

Always use high-quality packaging that is strong enough for the contents. Make sure the package is large enough for filling material. If there are old labels on the packaging, they must all be removed.

Inner packaging

Filling material must be added in such a way that the contents of the parcel cannot move around in the box. Fragile and easily damaged goods must be packaged separately. The contents of the parcel must be protected on all sides with filling material and a fragile consignment label must be attached to the outer package.

Read more about packaging here.

DPD does not sell packaging materials, but the materials can be purchased from various supermarkets, crafts stores and packaging centres.

If you want your parcel delivery to be seamless, we recommend packaging the consignments correctly.

To enter into a customer contract, please fill in the contract form on our website. We will contact you within one business day.

The more you send, the higher the discount percentage that will apply to the list prices. You will find the discount model in your customer contract and the discount rates will be applied automatically to the shipping invoice.

The shipping modules allow for delivery to Estonian and European destinations by courier and to parcel lockers.

Free shipping modules for the most common platforms: WooCommerce, Prestashop, Shopify, OpenCart, Magento. In addition, automatic API interfacing can be developed or third-party interfaces can be used: Montonio, Maksekeskus, Outvio and Voog.

Read more about the IT solutions.

DPD offers a wide range of additional services tailored to your and your customers’ needs. We offer additional services to DPD contractual customers. Check out the range of additional services on our website.

Did something happen to your consignment during transportation?

File a claim here.