Why doesn\'t the ParcelLock option appear in myDPD and DPD App?

If you wish to use your parcel box for sending or returning parcels with DPD, you need to link the box with myDPD or DPD App account. After the link has been created the online portal displays the options: \"Collection from ParcelLock\" and \"Return from ParcelLock\". If you have set the link but the options are still not displayed, please check your settings in myDPD or DPD App (Profile).