Purposes for processing personal data
We process the personal data of the customer, the sender and the recipient in order to provide the service to the customer, i.e. to receive consignments, make payments, sort, transport, customs and delivery.
We process the personal data of participants of campaigns for the purpose of conducting the campaign, and the personal data of persons who have contacted us to process and respond to requests. The purpose of the satisfaction survey is to collect feedback and map the satisfaction of target groups with the services we offer, which is why we also process data for this purpose. We also use the feedback we receive to improve our services. We may also use your contact information to provide you with the information you need.
We use the information automatically collected when you visit the DPD website to develop and customise the DPD website, identify and resolve technical issues, compile usage statistics, and for other purposes in order to improve our activities.
If you have joined our mailing list, we will use your contact details to send you various offers. You have the right to unsubscribe from our offers at any time.
For other purposes, we only process your personal data with your prior consent.
Duration of retaining your personal data
We process personal data as minimally as possible. As a general rule, we retain personal data for as long as it is necessary to fulfill the purpose for which it was collected (see above), taking into account legal requirements (e.g. the Accounting Act), or as long as necessary to protect our legitimate interests (e.g. to file or defend claims). We may process personal data provided on the basis of consent until the consent is withdrawn.
Methods of collecting personal data
Generally, you provide us with your personal data yourself. This may occur during the shipment of a consignment in the online service, pick-up parcel locker, pick-up parcel shop, by e-mail or in accordance with an agreement entered or to be entered into with you, as well as by participating in our campaigns or contacting us.
When you visit the DPD website, we collect certain information automatically.
We usually receive the recipient\'s personal data required for the transport of a consignment from the customer or the sender. By entering into an agreement, the customer confirms that he/she or the sender has the right to transfer the recipient\'s personal data to us and we have the right to process it in ways described in this Privacy Policy.
Recipients of personal data
We only transfer your personal data to the following persons:
a) Our subcontractors that we use to provide the service (e.g. a pickup parcel shop). We remain fully responsible for the processing of your personal data when using subcontractors
b) Persons and institutions that require it for the provision of the selected service to the customer (e.g. insurance companies, customs, payment institutions. We will provide such persons and agencies with only the kind of personal data and only to the extent necessary to provide the selected service or as required by law)
c) Persons to whom the transfer of personal data is required by law (e.g. supervisory authorities)
d) Persons who it needs to be transferred to protect our interests (e.g. to detect or investigate fraud, to provide legal or other advice).
The sender\'s contact information is also visible to the recipient.
How we protect your personal data
We implement appropriate organisational, technical and physical safeguards to protect your personal data. Although we take steps to prevent or reduce this, the information on a parcel label may also be visible to third parties.
Your rights
You have all the rights under the Personal Data Protection Act, in particular
- the right to be informed whether DPD processes your personal data and, if so, to access and examine the aforementioned data;
- the right to request the correction of incorrect personal data if it is insufficient, incomplete or incorrect;
- the right to receive your personal data which you have provided and which is processed on the basis of your consent or for the performance of an agreement, in writing or in a commonly used electronic format, including the right to request data portability to another service provider;
- the right to object to the processing of your personal data, as well as the right to request the deletion of personal data. However, this right becomes invalid if the personal data you request to delete is also processed on other legal bases;
- the right to restrict the processing of your personal data under the applicable law;
- the right to withdraw your consent to the processing of personal data;
- the right to lodge a complaint regarding the use of your personal data to the Estonian Data Protection Inspectorate or a court if you find that the processing of your personal data infringes your rights and interests under the applicable law;
- the right to consent to or prohibit the use of your data for direct marketing or marketing purposes.
DPD may refuse to comply with your request for access:
- if it might damage the rights and freedoms of other persons;
- if it might hinder the prevention of a criminal offence or apprehension of a criminal offender;
- if it might complicate the ascertainment of the truth in a criminal proceeding;
- if it might endanger the protection of the confidentiality of filiation of a child;
- if the data has been deleted;
- in other cases provided by law.
If you find that your rights have been violated, you have the right to seek justice from the Data Protection Inspectorate (www.aki.ee) or a court.
Cookies
Cookies are small text files that are installed on your computer by websites you visit. Cookies enable the identification of your device when you visit websites. Websites use cookies to provide you with a more personalised user experience and more convenient navigation. For example, cookies allow you to remember your preferences or skip logging in to a website every time you visit it.
You can change cookie settings and delete cookies from your browser (Internet Explorer, Firefox, Chrome, etc.) settings:
Internet Explorer: http://support.microsoft.com/kb/278835
Chrome: https://support.google.com/chrome/answer/95647?hl=en
Firefox: http://support.mozilla.org/en-US/kb/Clear%20Recent%20History
Opera: http://www.opera.com/browser/tutorials/security/privacy
Safari: http://support.apple.com/kb/PH5042
The following types of cookies are used on the DPD website:
a) Strictly necessary / essential cookies, which are important for navigating websites and using the options chosen by the user.
b) Performance cookies, which collect information about how users use websites, such as which websites they visit most often and what error messages they receive from websites. The purpose of these cookies is to improve the performance of websites.
c) Functionality cookies, which enable sites to remember the choices made by the user (such as text size, other properties that can be changed on the website) and attributes (such as username, language or country where the user is located) to provide more personalised opportunities for using the website.
(d) Targeting / advertising / behaviourally targeted advertising cookies, which allow the display of personalised ads to the user and the conduction of market research and analysis using data obtained from websites regarding the user\'s behavior and interests. The information obtained may be shared with ad networks and ad service providers.
e) Cookies used for multimedia presentation, which store technical information necessary for the presentation of video or audio material, such as image quality, network connection speed and caching parameters.
f) Communication plugin cookies for sharing content. Several social networks offer social plugin modules that allow social network users to share their favorite content. Such plugins store cookies on the user\'s end device and have access to them so that the social network could identify its members who interact with such plugins.
If a cookie is necessary for providing a service that the user has explicitly requested, your consent is not required for using the cookie.
Contact information
Should you have any questions, comments or complaints regarding this Privacy Policy or the processing of your personal data, please contact us through the DPD Website.