Shipments in Estonia

Q: When will my parcel arrive?

If the consignment is in delivery, we will notify the recipient by SMS or e-mail of the delivery time with a 1 hour accuracy. If the proposed time is not suitable for the recipient, the time and place of receipt can be changed via the notification. Changes usually occur the next business day. We recommend that the customer always makes changes via self-service, because the DPD customer service cannot offer the recipient any alternatives other than those specified in the self-service. Delivery times.

Q: What happens if the courier cannot contact the recipient?

We try to deliver all goods on the first attempt. If the courier cannot reach the recipient at the address or by telephone, the parcel will be automatically forwarded to a DPD parcel locker. If the consignment does not fit in the locker, it will be forwarded to delivery again if the contact information is correct. If the courier cannot contact the recipient in the second delivery, the consignment is taken to the depot, where it is stored for 7 working days. After seven working days the parcel will be sent back to the sender.

Advantages of DPD on the Estonian market

Sustainable approach

The first global parcel delivery company to have both its near and long-term CO2 emissions reduction targets approved by the Science Based Targets initiative (SBTi).

All consignments are insured

Goods sent in the DPD network are insured up to €520 per parcel, pickup parcels up to €265.

We deliver six days a week

We deliver six days a week (Monday to Saturday) according to the customer's needs.

Pickup network all over Estonia

The DPD Pickup network in Estonia includes more than 250 parcel lockers.

Our services

Our services

Courier for business customers
Consignments will be delivered to the destination in Estonia within 1–2 working days, depending on the destination. Goods are transported door-to-door. Service for transporting standard consignments from business to business.

Courier to home or workplace
The consignment is delivered by courier to your home, office or to your neighbour at a time convenient for you, at a place that suits you. We will inform you about the arrival time of your parcel with 1-hour accuracy If the time does not suit you, you can even redirect the parcel to a neighbour. Goods are transported door-to-door. Service for transporting standard consignments from a business to a private individual or from a private individual to a private individual.

Express service
The express service is designed for situations where speed is essential. This applies to the delivery of both domestic and international consignments. Domestic consignments arrive at their destination by the next working day. Courier service for transporting standard consignments from business to business.

DPD Pickup parcel locker service
DPD Pickup is a rapidly expanding network for sending and issuing parcels that includes outdoor parcel lockers. All DPD Pickup parcel lockers are located in easily accessible places. Service for transporting standard consignments from a business to a private individual or from a private individual to a private individual.

PARCEL
PALLET


Parcel size	Price Private customer	Height	Width	Depth	Max weight
XS	2,65 €	8 cm	18 cm	61 cm	31,5 kg
S	3,10 €	8 cm	43 cm	61 cm	31,5 kg
M	4,15 €	17 cm	43 cm	61 cm	31,5 kg
L	5,10 €	36 cm	43 cm	61 cm	31,5 kg

Price

Private customer

XS	2,65 €

S	3,10 €

M	4,15 €

L	5,10 €

Height

XS	8 cm

S	8 cm

M	17 cm

L	36 cm

Width

XS	18 cm

S	43 cm

M	43 cm

L	43 cm

Depth

XS	61 cm

S	61 cm

M	61 cm

L	61 cm

Max weight

XS	31,5 kg

S	31,5 kg

M	31,5 kg

L	31,5 kg

Girth and Volumetric Weight Calculator

Height (cm)

Width (cm)

Length (cm)

The combined dimensions of your parcel are:

The volumetric weigth of your parcel:

NOTE: This is a computed value which was not measured with calibrated scales - please see the note in the first paragraph.

You can use DPD to transport goods on pallets all over Estonia. To transport pallets, choose a suitable service depending on your needs and destination.

If necessary, the pallet must be accessible by a forklift from all four sides (both forks of the lift must fit underneath the pallet and allow safe handling for the duration of transport). Consignments with an actual weight of more than 31.5 kg must be placed on a pallet.

Maximum permissible dimensions of a pallet delivered by us are as follows:


Pallet type	max length	max width	max height	max weight
1/2 pallet	0.8 m	0.6 m	1.95 m (incl. pallet)	239 kg
EUR pallet	1.2 m	0.8 m	2.2 m (incl. pallet)	1000 kg
FIN pallet	1.2 m	1 m	2.2 m (incl. pallet)	1000 kg

Girth calculator

max length

1/2 pallet	0.8 m

EUR pallet	1.2 m

FIN pallet	1.2 m

max width

1/2 pallet	0.6 m

EUR pallet	0.8 m

FIN pallet	1 m

max height

1/2 pallet	1.95 m (incl. pallet)

EUR pallet	2.2 m (incl. pallet)

FIN pallet	2.2 m (incl. pallet)

max weight

1/2 pallet	239 kg

EUR pallet	1000 kg

FIN pallet	1000 kg

The following additional services can be purchased in addition to the basic services.

A service suitable for clients who need goods delivered, e.g. to shops located in shopping centres or to home or office door.

The service is suitable for the transport of larger parcels and especially white home appliances. Consignments are delivered by two DPD couriers to the agreed delivery address, to the client's door on the required floor.

Collection of a consignment from a third person. The goods are collected from the address you request and delivered to you or your business partner’s address.

Additional service for the return of documents added to the consignment by the sender and signed by the consignee to the sender. For example: invoices, instruments of delivery and receipt or contracts.

This service allows the purchaser to pay for the goods in part or in full upon receipt of the parcel. C.O.D. also allows the possibility to decrease the credit risk for the sender, as goods are not delivered before the recipient has paid for them to the courier. The C.O.D. can be paid by card.

Taking a photo of the ID documents agreed with the client together with the recipient’s signature upon receipt of the consignment.

Our contractual customers can insure especially valuable consignments with additional insurance.

Consignments will be delivered to the recipient on Saturday.

DPD for business customers. A reliable partner for your company. Easy management for employees.

Why choose DPD for business customers?

Convenient shipment environment

Place all of your company's orders in one shipment environment.

Transparent costs

Comprehensive overview of your company's monthly transport costs.

Clear instructions

Assign employees access to the company’s account that is specific to a department or employee.

Extensive network

DPD forms an international network but is also an expert in local markets.

How to send a parcel?

As a prepayment customer, you can register consignments via our e-service Telli.dpd.ee, where sending a parcel is easy, affordable and convenient.

If you cannot print out the parcel label yourself, you can print it out from a parcel locker or at a parcel shop by scanning the mobile parcel label from your smartphone.

In our e-service, you can place orders both through your user account and without logging in. The difference is that if you place an order under your user account, the history of all your consignments is recorded.