Consignees who are not located at the time of delivery receive a parcel notification card from DPD. By scanning the QR code, entering the parcel number at dpd.de or by telephone, the recipient is informed where his parcel is at the moment. If the parcel has not yet been delivered or deposited, he has the possibility to redirect the parcel in the way that suits him best.

Your parcel is currently still at the parcel delivery centre and can't be processed for delivery at the moment.

The possible reasons for this are:

• There is a delivery problem (e.g. address clarification or misrouting of the parcel), and it is currently being resolved.
• The parcel can't be forwarded immediately due to a high volume of shipments.

We will be happy to help you find your parcel.

• Was the parcel perhaps delivered to a neighbour?
• Is the parcel at the specified safe place, e.g. in the garage?
• Did we drop the parcel off for you at a parcel shop?

As soon as the shipper has handed over the parcel to DPD, you can track the status of your parcel at any time in the parcel tracking function. If the parcel status remains unchanged for a day, feel free to contact us.

With a drop-off okay you allow the DPD driver to leave your parcel in a safe place which you specify, for example in the garage. Please regonize that the location must be freely accessible for the driver.

You can issue a one-time drop-off okay for a parcel in your parcel tracking, or enter a drop-off okay as a permanent delivery preference for all your parcels.