For greater transparency & optimised service: DPD Germany publishes customer feedback

Aschaffenburg, March 12th, 2025 – Customer feedback is a valuable resource for DPD Germany in order to continuously optimise its own service quality. By systematically recording, analysing and evaluating complaints DPD identifies specific areas with potential for improvement, enabling it to respond even more quickly.

For greater transparency and to fulfil the german postal law DPD is now making complaint statistics publicly available. This step emphasises the company's commitment to continuously improving its service and dealing transparently with customer feedback.

This is how DPD compiles the complaint statistics:

• Recording: every complaint received by DPD by telephone, e-mail or online is recorded in the system.
• Categorisation: The concerns are categorised according to complaint types such as late delivery, damaged parcels, loss or theft.
• Evaluation: the frequency and patterns of complaints are analysed in order to identify trends and initiate targeted improvement measures.

In 2024, DPD received complaints relating to 0.11% of parcel volumes.

Your opinion counts!

Would you like to give DPD feedback? Then use the online form for a quick and uncomplicated complaint. Your feedback helps DPD to further develop its service and ensure a high level of customer satisfaction.