Guest

Why is my parcel at the parcel delivery centre? What can I do?

Your parcel is currently still at the parcel delivery centre and can't be processed for delivery at the moment.

The possible reasons for this are:

  • There is a delivery problem (e.g. address clarification or misrouting of the parcel), and it is currently being resolved.
  • The parcel can't be forwarded immediately due to a high volume of shipments.

Even if the delivery status of your parcel doesn't change in the parcel tracking display, your parcel is permanently on the move. The next visible step in the parcel tracking will be delivery.